Urgent Eye Admin Assistant and Secretary Support

East Kent Hospitals University NHS Foundation Trust; Ashford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Join a dynamic team in the Ophthalmology Department as an Urgent Eye Admin Assistant. This role is crucial for supporting the clinical team in delivering emergency services efficiently. You will manage patient pathways, liaise with healthcare professionals, and ensure compliance with waiting time standards. The fast-paced environment requires someone who excels under pressure and possesses strong administrative skills. This is an exciting opportunity to contribute to a leading hospital trust dedicated to providing great healthcare and improving patient experiences. If you are organized, compassionate, and ready to make a difference, we want to hear from you!

Qualifications

• GCSE in Maths and English required; NVQ Level 2 or RSA Level 3 preferred.
• Experience in a busy administrative environment is essential.

Responsibilities

• Manage patient treatment pathways ensuring compliance with standards.
• Act as the first point of contact for enquiries from various stakeholders.

Skills

Computer systems experience

Public liaison

Flexibility in working pattern

Advanced keyboard skills

Knowledge of Microsoft products

Knowledge of PAS system

Administrative experience

Education

GCSE or equivalent in Maths and English

NVQ Level 2 or RSA Level 3 or equivalent

Job description

Urgent Eye Admin Assistant and Secretary Support

Band 2

Main area: Ophthalmology
Grade: Band 2
Contract: Permanent
Hours: Full time, 37.5 hours per week
Job ref: 344-5257SAC
Site: William Harvey Hospital
Town: Ashford
Salary: £23,615 pro rata per annum
Salary period: Yearly
Closing: 17/02/2025 23:59

Job overview

The Ophthalmology Department is looking for an organised individual to join the Urgent Eye Administration Team, working alongside the clinical team to help deliver this emergency service efficiently. This is a fast-paced environment, so you would need to work well under pressure.

Main duties of the job

1. Manage and monitor patients through their treatment pathway ensuring compliance to RTT and local waiting time standards.
2. Act as the first point of contact on behalf of the consultant and the Trust, effectively dealing with all enquiries from GPs, patients, other departments within the Trust, and all other departments, in line with Trust Values.

Working for our organisation

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Person specification

Qualifications

• GCSE or equivalent in Maths and English
• NVQ Level 2, RSA Level 3 or equivalent

Skills

• Experience in use of computer systems
• Ability to liaise with the general public, medical staff, and other health professionals
• Flexibility in working pattern
• Advanced keyboard skills, with knowledge of Microsoft products
• Knowledge of PAS system, tracking and requesting notes
• Previous experience of working within a busy administrative environment

We’ll close this job advert once we’ve received sufficient applications, which may be before the closing date, so please apply as soon as possible. We only accept online applications. If you have any difficulty with this, please contact our Resourcing Team on 01227 866450 who are happy to help.

The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.

The ability to converse easily and provide advice in accurate spoken English is essential for all customer-facing roles.

Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.

Employer certification / accreditation badges

Name: Nicole Murray
Job title: Cataract Co-ordinator & Urgent Eye Supervisor
Email address: [e-mail]
Telephone number: 01233616647