Urgent Community Response Support Worker

NHS; Crediton; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A prominent healthcare provider in the United Kingdom is seeking an Urgent Community Response Support Worker. The ideal candidate will hold an NVQ Level 3 in Health and Social Care and have experience working with older people. Key responsibilities include delivering quality care and assisting individuals to remain at home during times of crisis. Flexible working hours, competitive salary, and significant benefits are offered in this rewarding role.

Benefits

Support to complete the National Care Certificate

Comprehensive occupational health services

Extensive range of staff discounts

Cycle to work scheme

NHS Pension scheme

Qualifications

• Experience in a community care setting is essential.
• Ability to work independently and as part of a team.
• Must be flexible in working hours and able to work weekends.

Responsibilities

• Deliver high-quality care promoting independence and dignity.
• Respond to urgent situations effectively with support.
• Assist individuals in returning home swiftly from hospital.

Skills

Experience working with older people

IT literacy for electronic care recording

Valid driving licence and access to vehicle

Education

NVQ Level 3 in Health and Social Care

Job description

Overview

Urgent Community Response Support Worker – Royal Devon University Healthcare NHS Foundation Trust. The closing date is 14 October 2025. Join Our Urgent Community Response Team Crediton, Moretonhampstead & Okehampton.

About the Service -

The Urgent Community Response Service is a collaborative Health and Social Care initiative that supports individuals in their own homes during times of crisis. Our goal is to prevent unnecessary hospital admissions and enable timely discharges—helping people recover safely and comfortably at home.

Locations

• Crediton Community Hospital
• Okehampton Community Hospital

If youre ready to make a meaningful impact and be part of our team, see below for more details.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients stay healthy when they need it most.

More detail about the role

Flexible Working Hours

• Service operates 7 days a week, between 07:30 and 22:00
• Full-time and part-time shifts available
• Enhanced rates for evenings and weekends

What does the job entail -

• Delivering high-quality care that promotes independence, dignity, and wellbeing
• Responding to urgent situations in collaboration with Community Nursing and Therapy Teams
• Supporting individuals to remain at home or return home swiftly from hospital
• Working independently in the community with ongoing support from managers and clinical teams

What we can offer -

• Support to complete the National Care Certificate
• Ongoing guidance from experienced teams
• A dynamic, multidisciplinary work environment

What Were Looking For

• NVQ Level 3 in Health and Social Care
• Experience working with older people in a community setting
• IT literacy for electronic care recording
• A valid driving licence and access to your own vehicle (essential)

Lone Working with Strong Support

While our Support Workers operate independently in the community, youll never be alone. Youll have access to:

• Clinical Team Lead
• Team Managers
• Community Nursing Teams

Our Healthcare Support Workers (HCSWs) form an essential and well-respected part of our healthcare teams across a number of dynamic settings; out in the community, in our acute hospitals or within our theatres teams to name just a few.

NVQ Level 3 in Health and Social Care is a desired criteria for this job. You will quickly become a valued member of the team through our comprehensive training and induction programme and our commitment to learning and development will satisfy even the most ambitious person. Once youve completed your training, and gained the necessary experience you will progress along the salary scale.

The Team The Urgent Community Response Service is a collaborative Health and Social Care initiative that supports individuals in their own homes during times of crisis. Our goal is to prevent unnecessary hospital admissions and enable timely discharges—helping people recover safely and comfortably at home.

Our teams are caring, compassionate and inclusive, so whatever your background, you will be made to feel very welcome. More information about the role, training and development and the experiences of our HCSWs is included in the attached document. Read it now and find out for yourself why we are regularly voted as one of the best NHS Trusts to work for.

Working Pattern There are two positions, one part time and one full time. Our service runs between 07:30am and 22:00pm. There is the option of AM or PM shifts. AM shift - 07:30am - 15:30pm or PM shift 14:30pm - 22:00pm. The service is a 7 day a week service. The ability to work weekends is essential.

Depending on your shift pattern and working hours, you may also receive additional enhancements to your pay.

Interview Date Tuesday 21st October 2025

For further information please contact Steven Dicks 07756770772 or Emma Nicks, UCR Support Manager 07860827264.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

• See job description text above, and (where applicable) you can download a copy of the full job description
• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Royal Devon University Healthcare NHS Foundation Trust