Urgent Care Operations Shift Lead

Practice Plus Group; Ipswich; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Mental health support

Refer a friend scheme

Blue Light Card / Costco membership

ED&I programme

CPD training & development

Job summary

Practice Plus Group is seeking a Shift Lead to ensure the safe, efficient delivery of Integrated Urgent Care services across Clinical Assessment Services (CAS) and Out of Hours (OOH) in the UK.

You’ll coordinate real-time activity, manage demand and patient pathways, and support clinical and non-clinical colleagues to maintain high standards of care and resilience. The role covers Suffolk & North East Essex or Surrey services, with tailored CPD training and development opportunities.

Responsibilities

• Coordinate and supervise operational performance across shifts.
• Manage demand and monitor patient pathways in real time.
• Ensure staffing resources are deployed effectively and support colleagues.

Job description

Practice Plus Group is seeking a Shift Lead to ensure the safe, efficient delivery of Integrated Urgent Care services across Clinical Assessment Services (CAS) and Out of Hours (OOH) in the UK.

You’ll coordinate real-time activity, manage demand and patient pathways, and support clinical and non-clinical colleagues to maintain high standards of care and resilience. The role covers Suffolk & North East Essex or Surrey services, with tailored CPD training and development opportunities.