Shift Lead

Practice Plus Group; Ipswich; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Mental health support

Refer a friend scheme

Blue Light Card / Costco membership

ED&I programme

CPD training & development

Job summary

Practice Plus Group is seeking a Shift Lead to ensure the safe, efficient delivery of Integrated Urgent Care services across Clinical Assessment Services (CAS) and Out of Hours (OOH) in the UK.

You’ll coordinate real-time activity, manage demand and patient pathways, and support clinical and non-clinical colleagues to maintain high standards of care and resilience. The role covers Suffolk & North East Essex or Surrey services, with tailored CPD training and development opportunities.

Responsibilities

• Coordinate and supervise operational performance across shifts.
• Manage demand and monitor patient pathways in real time.
• Ensure staffing resources are deployed effectively and support colleagues.

Job description

Are you a confident decision-maker who thrives in a fast-paced operational environment? We're looking for a Shift Lead to play a pivotal role in ensuring the safe, efficient and effective delivery of our Integrated Urgent Care services. Working across Clinical Assessment Services (CAS) and Out of Hours (OOH) services, you'll lead operational activity in real time, ensuring patients receive timely care while supporting colleagues to deliver the highest possible standards of service.

As a Shift Lead, you'll be responsible for coordinating and supervising operational performance throughout your shift, managing demand, monitoring patient pathways and ensuring staffing resources are deployed effectively. You'll act as a key point of support for both clinical and non-clinical colleagues, helping teams respond proactively to operational pressures while maintaining a patient-focused approach.

This is an excellent opportunity for someone who enjoys leadership, problem solving and making a tangible impact on service delivery. You'll work in a dynamic environment where no two shifts are the same, using your judgement, organisational skills and operational knowledge to support service resilience and patient safety.

This role will cover either Suffolk and North East Essex or Surrey Services.

Physical and mental health support

Refer a friend scheme

Blue Light Card, Boundless card and Costco membership eligibility

Award winning ED&I programme

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Great development and career progression opportunities.

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated ‘outstanding’ by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK’s leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.