Urgent Care Operations Lead: Performance & Flow

NEMS Community Benefit Services Ltd; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

NEMS Community Benefit Services Ltd is seeking an Operational Service Manager to lead the PC24 urgent care service within the King's Mill Hospital site. The role focuses on delivering safe, efficient care, improving patient flow and achieving performance standards in collaboration with ED colleagues and system partners.

The post holder will provide strong operational leadership, governance and workforce management to support high-quality patient care and continuous service development in a

Qualifications

• Significant experience in operational management within healthcare.
• Proven ability to improve performance against targets and standards.
• Experience in workforce management and staff development.
• Experience of incident investigation and risk management.
• Strong leadership and stakeholder engagement capabilities.
• Experience working with commissioners and system partners.

Responsibilities

• Lead PC24 operational management to ensure safe, efficient delivery.
• Drive patient flow and timely assessment, treatment and discharge.
• Monitor performance against KPIs, quality standards and patient experience measures.
• Produce and present operational performance reports for senior leaders.
• Lead continuous service improvement initiatives and change management.
• Collaborate with ED colleagues, Sherwood Forest Hospitals and system partners.
• Participate in on‑call rota and incident management during service disruptions.

Skills

Leadership

Performance reporting

Workflow optimization

Stakeholder engagement

People management

Governance

Risk management

Decision making

Tools

Microsoft Office

Performance reporting systems

Job description

NEMS Community Benefit Services Ltd is seeking an Operational Service Manager to lead the PC24 urgent care service within the King's Mill Hospital site. The role focuses on delivering safe, efficient care, improving patient flow and achieving performance standards in collaboration with ED colleagues and system partners.

The post holder will provide strong operational leadership, governance and workforce management to support high-quality patient care and continuous service development in a