Urgent Care Assistant

Mersey Medical Services Ltd; Manchester; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Mersey Medical Services Ltd in the North West is recruiting for ambulance crew roles, focusing on first aid and pre-hospital care. You will work with a multidisciplinary team delivering compassionate, professional care in emergency and non-emergency incidents.

Candidates will hold a valid FREC 4 (or equivalent) and ILS, plus a full UK driving licence. You will participate in routine vehicle checks, maintain documentation, and support infection prevention while prioritising patient safety.

Qualifications

• Excellent communication and teamwork skills.
• Ability to work well under pressure in a fast-paced environment.
• Full UK driving licence.

Responsibilities

• Assess, treat, and transport patients and service users in line with Mersey Medical policies.
• Provide pre-hospital emergency care and assist in urgent care situations.
• Maintain accurate documentation and ensure patient confidentiality.

Skills

Communication

Teamwork

Driving Licence

Education

FREC 4 certification

ILS

Job description

Mersey Medical is a patient-focused, ambitious organisation dedicated to delivering the highest standards of care across both healthcare services and event medical provision. Since our establishment in 2016, we have grown into a trusted and well-respected provider, known for our professionalism, clinical excellence, and commitment to patient safety.

Our success is built on a passionate leadership team, a highly skilled workforce, and a culture that places patients at the centre of everything we do. We actively invest in our people, offering opportunities for development, progression, and exposure to a wide range of clinical environments. As we continue to expand, we are looking for motivated individuals who share our values and drive to deliver outstanding care.

Role Overview

This role offers exposure to a diverse range of service environments, supporting both your professional and clinical development. Working alongside a multidisciplinary team, you will play a key role in delivering high-quality patient care.

You will utilise your clinical skills to provide first aid and minor treatments, as well as assist in urgent and emergency care situations. The position involves responding to both emergency and non-emergency incidents, always delivering compassionate, professional care within your defined scope of practice.

Key Responsibilities

In this role, you will be responsible for assessing, treating, and transporting patients and service users in line with Mersey Medical policies and procedures, including the delivery of pre-hospital emergency care. You will ensure all patient, vehicle, and equipment documentation is completed accurately and submitted as required, while delivering care within your level of competence and in line with current best practice guidelines such as IHCD and JRCALC. The role requires you to gather and communicate relevant information from patients, carers, and others at the scene, maintaining strict confidentiality at all times, and to identify and elevate any concerns relating to a patient’s social or environmental conditions. You will actively support infection prevention and control measures through regular cleaning of vehicles, equipment, and facilities, as well as safely and legally driving company vehicles in both emergency and non-emergency situations, always prioritising patient comfort and safety. In addition, you will carry out routine vehicle and equipment checks to ensure operational readiness, reporting any defects in accordance with company procedures. When working alongside a Patient Transport Attendant, you will act as the senior team member with overall clinical responsibility. You will also be expected to maintain and develop your professional competence through continuous professional development and undertake any additional duties appropriate to your role, skills, and experience.

Essential Requirements

• Minimum of a Valid FREC 4 certification or equivalent/above + ILS with more than 3 months left to expire
• Previous experience in emergency response or pre-hospital care is preferred.
• Ability to work well under pressure in a fast-paced environment.
• Excellent communication and teamwork skills.
• Full Manual Driving Licence.
• Supernumerary shifts

We are also interested in applications from individuals with

• CERAD or IHCD D1/D2 Blue Light Qualification
• AAP Qualification
• IHCD Technician Qualification
• FREUC 5 qualified
• NHS Qualified UCS or EMT qualification.
• C1 License preferable

Personal Qualities

• Aged 18 and over, due to vehicle insurance purposes.
• Great communication skills, gained from dealing with members of the public from a range of different background.
• A caring and compassionate nature.
• A willingness to learn.

Why Join Us?

• Be part of a ground-breaking new contract in the North West.
• Competitive pay rates and benefits package.
• Continuous professional development and training opportunities.
• Supportive team environment with opportunities for career advancement.

Working as part of an ambulance crew, excellent communication, caring and time management skills are as must, as you will support and care for a range of patients with different conditions, mobility and disabilities.
In order to fulfil this role you must hold a full and valid UK driving licence, be physically fit so you can undertake the manual handling of patients and equipment, have previous experience in customer support and preferably patient care experience.