URBN Technology Business Analyst

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly); Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Private Medical Insurance

Employee Discount: Up to 40% off URBN

Gym on-site

Cycle to work

Volunteer/fundraise day

Mental/physical health support

Job summary

URBN UK Limited, part of the URBN Group, is recruiting a Business Analyst to act as the main liaison between the IT department and business teams for Anthropologie, Urban Outfitters and Free People. The role spans multiple brands, including a strong retail focus, to analyse processes, identify improvements, and implement solutions that boost efficiency and growth.

You will work with cross-functional teams to document requirements, model current and future processes, and help drive QA testing for

Qualifications

• Knowledge of Retail Systems – PLM, PIM, ERP, POS, Planning, Allocation, Supply Chain, Marketing, Ecomm, Finance.
• Experience with B2B and B2C solutions in Retail/Wholesale.
• Excellent interpersonal and written communication skills.

Responsibilities

• Provide first level triage of complex issues, analyze options, explain impact and partner with internal teams for best solution.
• Collaborate with stakeholders to gather and document business requirements across departments.
• Develop and maintain business process models showing current and future states.

Skills

Retail Systems

B2B/B2C Solutions

Communication

Analytical

Project Management

Job description

URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands.

With stores in more than 10 European countries and a strong e-commerce presence, we’re driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do.

Role Summary

The Business Analyst position is the key liaison between the Information Technology Department and the business teams for Anthropologie, Urban Outfitters and Free People brands.

This role involves collaborating with cross-functional teams to analyze business processes, identify areas for improvement and implement solutions that enhance efficiency and drive growth. While the role spans multiple business verticals, experience in the retail sector is advantageous.

What You'll Be Doing

• Provide the first level of triage of complex issues, analyse options, explain the impact and partner with internal teams to work towards the best solution to the problem
• Collaborate with stakeholders to gather and document business requirements across various departments.
• Develop and maintain business process models to illustrate current and future states.
• Help to manage and develop execution of QA test plans for enhancements and large projects
• Communicate and coordinate project activities with business, technical and IT organisations
• Assess projects and identify essential tasks; reprioritise tasks dynamically during the project; perform risk assessments; identify and evaluate alternatives

What You'll Need

• Knowledge and experience of Retail Systems – PLM, PIM, ERP, POS, Planning, Allocation, Supply Chain, Marketing, Ecomm, Finance
• Experience of B2B and B2C solutions in a Retail/Wholesale business
• Fashion retail experience ideal but not essential
• Excellent interpersonal and communication skills both oral and written
• Ability to work under pressure and deliver to deadlines
• Strong attention to detail with emphasis on both quality and speed
• Ability to prioritize work effectively and handle multiple competing demands
• Analytical and Project Management Skills
• General awareness of AI concepts and tools (eg Gemini, Claude etc) and a willingness to develop proficiency as part of the role

The Perks

• Work-life balance:
• Flexible start and finish times
• Bring your dog to work
• Employees Assistance program to support with mental, physical and financial health
• Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount off external gym memberships
• Private Medical Insurance
• Employee Discount:
• Up to 40% off at all URBN Brands
• Community:One paid day to either volunteer or fundraise for a charity of your choice
• Travel:
• Cycle to work scheme, season ticket loan
• We offer structured support within the business alongside continued learning and development

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.