URBN Technology Business Analyst

URBN; Greater London; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Flexible start/finish times

Dog-friendly office

Employee assistance program

On-site gym and wellness room

Private medical insurance

URBN brand discount

Job summary

URBN UK Limited, part of the URBN Group with brands Anthropologie, Urban Outfitters and Free People, seeks a Business Analyst to bridge IT and business teams in London.

You will analyze processes, document requirements, model business processes, and support QA for large projects across retail verticals. Fashion retail experience is a plus, with strong stakeholder collaboration and a results-driven mindset.

Qualifications

• Experience with Retail systems (PLM, PIM, ERP, POS).
• Exposure to B2B and B2C retail solutions.
• Fashion retail experience preferred but not essential.

Responsibilities

• Triage complex IT issues and coordinate with internal teams to identify best solutions.
• Gather and document business requirements across departments.
• Develop and maintain business process models showing current and future states.
• Develop and execute QA test plans for enhancements and large projects.
• Coordinate project activities across business, technical and IT stakeholders.
• Assess projects, re-prioritize tasks, perform risk assessments and evaluate alternatives.

Skills

Retail Systems

B2B/B2C Retail

Interpersonal & Communication

Analytical & PM Skills

Prioritization & Time Mgmt

AI Concepts Awareness

Tools

PLM

PIM

ERP

POS

Planning

Job description

About Us

URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands.

With stores in more than 10 European countries and a strong e-commerce presence, we’re driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do.

Role Summary

The Business Analyst position is the key liaison between the Information Technology Department and the business teams for Anthropologie, Urban Outfitters and Free People brands.

This role involves collaborating with cross-functional teams to analyze business processes, identify areas for improvement and implement solutions that enhance efficiency and drive growth. While the role spans multiple business verticals, experience in the retail sector is advantageous.

What You'll Be Doing

• Provide the first level of triage of complex issues, analyse options, explain the impact and partner with internal teams to work towards the best solution to the problem
• Collaborate with stakeholders to gather and document business requirements across various departments.
• Develop and maintain business process models to illustrate current and future states.
• Help to manage and develop execution of QA test plans for enhancements and large projects
• Communicate and coordinate project activities with business, technical and IT organisations
• Assess projects and identify essential tasks; reprioritise tasks dynamically during the project; perform risk assessments; identify and evaluate alternatives

What You'll Need

• Knowledge and experience of Retail Systems – PLM, PIM, ERP, POS, Planning, Allocation, Supply Chain, Marketing, Ecomm, Finance
• Experience of B2B and B2C solutions in a Retail/Wholesale business
• Fashion retail experience ideal but not essential
• Excellent interpersonal and communication skills both oral and written
• Ability to work under pressure and deliver to deadlines
• Strong attention to detail with emphasis on both quality and speed
• Ability to prioritize work effectively and handle multiple competing demands
• Analytical and Project Management Skills
• General awareness of AI concepts and tools (eg Gemini, Claude etc) and a willingness to develop proficiency as part of the role

#URBN #LI-ER1

The Perks

• Work-life balance:
  • Flexible start and finish times
  • Bring your dog to work
• Wellbeing:
  • Employees Assistance program to support with mental, physical and financial health
  • Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount off external gym memberships
  • Private Medical Insurance
• Employee Discount:
  • Up to 40% off at all URBN Brands
• Community:
  • One paid day to either volunteer or fundraise for a charity of your choice
• Travel:
  • Cycle to work scheme, season ticket loan
• Continued Development:
  • We offer structured support within the business alongside continued learning and development

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.