Urban Outfitters Team Leader - Cardiff, UK

URBN Urban Outfitters, Inc.; Cardiff; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Private Medical Insurance

Up to 40% employee discount

Season ticket loan

Cycle to work

Continued development

Discount on URBN Brands

Travel loan

Learning & development

Job summary

URBN Urban Outfitters, Inc. in Cardiff is seeking an experienced store leadership professional to support the store management team. You will nurture a high-performing team, drive daily goals, and uphold the VIBE philosophy while delivering outstanding customer experiences.

The role focuses on coaching talent, maintaining brand standards, and executing merchandising strategies to attract local customers and maximise store performance.

Qualifications

• Experience in a management role within a fast-paced, high-volume fashion retail environment.
• Strong operational skills to run a busy store.
• Understanding of URBN culture and appeal to the local market.
• Ability to drive sales through excellent service, visual presentation and business acumen.

Responsibilities

• Lead and develop department teams, driving growth and performance.
• Set daily goals and monitor KPIs to maintain high customer service standards.
• Coach and manage performance development, including appraisals and coaching.
• Oversee store operations, loss prevention, and health & safety compliance.
• Ensure floor sets, product placement and merchandising align with brand standards.
• Utilise store reports to respond to trends and maximize sales.

Skills

People management

Operational excellence

Customer service focus

Team development

Job description

Location

This position is located at 14 The Hayes St Davids Centre, Cardiff, , CF101AH United Kingdom

Role Summary

The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters "Peers Training Peers" philosophy.

What You'll Be Doing

People:

• Ability to recruit, motivate, develop and lead a team
• Manage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling and Disciplinary actions)
• Recognise and develop talented individuals for advancement and growth within the organisation
• Uphold Company standards and act as a positive role model to others

Leadership & Communication:

• Model the way by inspiring, motivating and encouraging teamwork
• Conduct productive daily meetings to ensure that goals are met
• Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions
• Possess excellent communication skills in both written and verbal form

Managing the Environment:

• Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
• Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
• Achieve Company-average mystery shop results by uphold the Company’s customer service standard

Operations:

• Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
• Achieve the store stock loss goals by overseeing adherence to loss prevention practices
• Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents

Merchandising & Display:

• Manage aspects of the assigned department in collaboration with the Department Manager (if applicable) or Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards
• Understand and interpret current fashion trends in local markets in order to generate creative solutions
• Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately

Commercial Awareness:

• Maximise departmental sales through analytical and creative management of merchandise from receipt to sales
• Utilise Company reports to react to trends and drive business
• Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
• Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
• Demonstrate entrepreneurial skills to achieve and exceed store targets

What You'll Need

• Experience in a management role working in a fast paced, high volume fashion retail environment
• Demonstrates strong operational skills
• An understanding of the Urban Outfitters culture and its appeal to the local market
• Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business

The Perks

Work Life Balance:

• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• We offer structured support within the business alongside continued learning and development

#UrbanEU

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.