Urban Outfitters Sales Associate - Cardiff, UK

URBN Urban Outfitters, Inc.; Cardiff; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance Program

40% Employee discount URBN brands

Cycle to work scheme

Season ticket loan

Private Medical Insurance

Learning & development

Job summary

URBN Urban Outfitters, Inc. in Cardiff is seeking a customer-focused team member to deliver friendly service and uphold the VIBE philosophy. You will engage customers, support peers, and contribute to an organized, appealing store environment.

Responsibilities include tills, shipments, merchandising, and participating in daily team meetings to maintain high standards. Previous retail exposure and strong communication are valued assets.

Qualifications

• Customer service experience in retail is preferred.
• Strong communication and interpersonal skills.
• Ability to work as part of a team and contribute to a positive store culture.

Responsibilities

• Deliver a positive, friendly customer experience through conversation and service.
• Support store management in upholding VIBE philosophy and brand standards.
• Assist in training and development of peers and participate in team meetings.
• Handle till duties, shipments, fitting room guidelines, and back stock organization.
• Support merchandising and display projects to reflect current product trends.

Skills

Customer service

Communication

Teamwork

Retail experience

Job description

Location

This position is located at 14 The Hayes St Davids Centre, Cardiff, , CF101AH United Kingdom

Role Summary

The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

What You'll Be Doing

People:

• Deliver a positive, friendly experience by engaging the customer through conversation and service
• Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
• Provide a store experience that reflects the Company's mystery shop standards
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
• Uphold Company standards and act as a positive role model to peers

Teamwork & Communication:

• Work productively within the team and take initiative to work with others toward a common, collaborative goal
• Assist in the training and development of peers
• Communicate positively and effectively with peers
• Actively participate in daily and department meetings

Operations:

• Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
• Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
• Always adhere to company health & safety regulations

Merchandising & Display:

• Uphold store merchandising and cleanliness standards
• Ensure that merchandise is ticketed and the sales floor is well stocked
• Support sales by assisting in merchandising and display projects
• Exhibit a familiarity with current product and trend awareness

What You'll Need

• Previous experience in a retail environment – not a must.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

The Perks

Work Life Balance:

• ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• We offer structured support within the business alongside continued learning and development

#UrbanEU

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.