Urban Outfitters Team Leader - Canterbury, UK

Urban Outfitters; Canterbury; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance Program

Private Medical Insurance

Up to 40% employee discount

Cycle to work scheme

Job summary

Urban Outfitters in Canterbury is seeking an experienced Store Manager to lead a busy fashion retail team and uphold the URBN brand in-store standards.

You will recruit, coach and develop staff, drive sales, manage daily operations, and ensure exceptional customer service while maintaining visual excellence and a positive store culture. The role requires strong leadership, commercial awareness and the ability to motivate a team to achieve targets.

Qualifications

• Experience in a management role within a fast-paced, high-volume fashion retail setting.
• Strong operational skills and people leadership.
• Understanding of Urban Outfitters culture and local market appeal.
• Ability to drive sales through excellent service and visual standards.

Responsibilities

• People: Recruit, motivate, develop and lead a team; manage performance development and coaching.
• Leadership & Communication: Inspire teamwork, run productive daily meetings, delegate with autonomy.
• Managing the Environment: Drive excellent customer service and positive store atmosphere; train staff.
• Operations: Execute store procedures, monitor loss prevention, uphold health & safety.
• Merchandising & Display: Manage department standards, respond to fashion trends, coordinate floor sets.
• Commercial Awareness: Maximise sales through analysis of reports and market trends; drive targets.

Job description

Location

This position is located at 2 WHITEFRIARS STREET, Canterbury, , CT12TD United Kingdom

Role Summary

The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

What You'll Be Doing

People:

• Ability to recruit, motivate, develop and lead a team
• Manage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling and Disciplinary actions)
• Recognise and develop talented individuals for advancement and growth within the organisation
• Uphold Company standards and act as a positive role model to others

Leadership & Communication:

• Model the way by inspiring, motivating and encouraging teamwork
• Conduct productive daily meetings to ensure that goals are met
• Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions
• Possess excellent communication skills in both written and verbal form

Managing the Environment:

• Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
• Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
• Achieve Company-average mystery shop results by uphold the Company’s customer service standard

Operations:

• Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
• Achieve the store stock loss goals by overseeing adherence to loss prevention practices
• Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents

Merchandising & Display:

• Manage aspects of the assigned department in collaboration with the Department Manager (if applicable) or Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards
• Understand and interpret current fashion trends in local markets in order to generate creative solutions
• Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately

Commercial Awareness:

• Maximise departmental sales through analytical and creative management of merchandise from receipt to sales
• Utilise Company reports to react to trends and drive business
• Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
• Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
• Demonstrate entrepreneurial skills to achieve and exceed store targets

What You'll Need

• Experience in a management role working in a fast paced, high volume fashion retail environment
• Demonstrates strong operational skills
• An understanding of the Urban Outfitters culture and its appeal to the local market
• Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business

The Perks

Work Life Balance:

• ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• We offer structured support within the business alongside continued learning and development

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Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.