Urban Outfitters Sales Associate - Bristol, UK

URBN; West of England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discount

Season ticket loan

Cycle to work

Private medical insurance

Employee assistance program

Gym membership discount

Life Leave

Job summary

URBN Bristol is recruiting to support its store team in delivering a welcoming, on-brand shopping experience. You will engage customers, uphold VIBE-inspired service, and contribute to training peers in a fast-paced retail setting.

The role emphasizes teamwork, store presentation, and accurate till and stock handling, with opportunities to grow within URBN Brands.

Qualifications

• Retail experience not required.
• Strong communication and customer service mindset.
• Awareness of Urban Outfitters brand and local market appeal.

Responsibilities

• Provide friendly customer service and conversation with shoppers.
• Uphold store standards and assist in training peers.
• Assist merchandising and display projects to reflect current trends.
• Manage tills, shipments and stock organization on the floor.

Skills

Communication skills

Customer service

Brand awareness

Teamwork

Retail basics

Tools

POS system

Job description

Location

This position is located at 25 Penn St Broadmead Cabot Circus, Bristol, , BS13BF United Kingdom

Role Summary

The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters "Peers Training Peers" philosophy.

What You'll Be Doing

People:

• Deliver a positive, friendly experience by engaging the customer through conversation and service
• Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
• Provide a store experience that reflects the Company's mystery shop standards
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
• Uphold Company standards and act as a positive role model to peers

Teamwork & Communication:

• Work productively within the team and take initiative to work with others toward a common, collaborative goal
• Assist in the training and development of peers
• Communicate positively and effectively with peers
• Actively participate in daily and department meetings

Operations:

• Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
• Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
• Always adhere to company health & safety regulations

Merchandising & Display:

• Uphold store merchandising and cleanliness standards
• Ensure that merchandise is ticketed and the sales floor is well stocked
• Support sales by assisting in merchandising and display projects
• Exhibit a familiarity with current product and trend awareness

What You'll Need

• Previous experience in a retail environment - not a must.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

The Perks

Work Life Balance:

• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• We offer structured support within the business alongside continued learning and development

#UrbanEU

#UrbanEU

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.