Customer Engineer UPS

Vertiv; Bedford; On-site; GBP 35,000 - 52,000; Full time

Job summary

Vertiv are seeking a UPS Engineer to be trained on Vertiv UPS systems, focusing on startups, maintenance, and emergency repairs at customer sites across Reading, Guildford, Slough, and surrounding areas. You will build strong rapport with customers and sales/distributors while coordinating field service activities.

Role requires after-hours and weekend shifts, daily travel to customer sites, and a clean driving license. Electrical/electronic engineering background preferred.

Qualifications

• Electrical/Electronic Engineering or equivalent.
• Experience in a technical service or test environment for electrical/electronic equipment is essential.
• UPS experience preferred or in related power electronics industries.

Responsibilities

• Coordinate and run assigned projects/PM to deliver high-quality service on time and within budget.
• Maintain accuracy of customer listings by reporting issues.
• Assist in achieving planned maintenance completion rate (min 90%).

Skills

Excellent customer service

Strong communication

Self-starter

Time management

Valid driving license

Education

Electrical/Electronic Engineering (or equivalent)

Tools

Microsoft Office

Job description

THIS ROLE CAN BE BASED ACROSS THE FOLLOWING AREAS - Reading, Guildford , slough

UPS Engineer: An exciting opportunity to become fully trained and qualified on Vertiv UPS Systems. You will be primarily responsible for startups, maintenance, and emergency repairs for UPS, battery, power distribution, and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area, while maintaining active and open dialogue with the service direction team.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

• Coordinate and run assigned projects/PM, ensuring they run smoothly and ensure the highest quality service is delivered on time and within budget.
• Maintain the accuracy of the customer listing by reporting any issues.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.

Qualifications:Required/ Minimum Qualifications:

Electrical/Electronic Engineering or equivalent. Experience of working in a technical service or test environment of Electrical/Electronic equipment essential UPS preferred or associated industries i.e. Power Electronics.

Additional / Preferred Qualifications:

• Computer Literate (All office associated programs such as, word, excel, outlook).
• Previous field service experience essential.
• Excellent customer service skills.
• Strong communication skills.
• Self-starter, ability to plan, organize and manage time effectively with an ability to work under pressure.
• Clean, Valid driving license.

There will be after hours (post 17:00) and weekend shift requirements, sometimes at short notice. Daily travel to and from customer sites. Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)None Time Travel Needed: 25%#LI-JF1Posting Date: 2026-05-13