Upholstery Quality and Claims Coordinator

Swoon; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Swoon is seeking an Upholstery Quality and Claims Coordinator to ensure product quality before dispatch. This role involves conducting inspections, managing compliance documentation, and collaborating with manufacturers. The ideal candidate is detail-oriented and possesses a strong work ethic. Join an ambitious furniture brand that values quality and design.

Benefits

Competitive salary

Share options programme

Wellbeing allowance

Pension scheme

Opt in private medical cover

Birthday off

Volunteer/community work day off

Free furniture on each anniversary

Increasing holiday allowance with tenure

Friends & family discount

Qualifications

• Experience in manufacturing or furniture production required.
• Understanding of quality standards and inspection protocols.
• Strong documentation and reporting skills.

Responsibilities

• Ensure all products meet quality standards before dispatch.
• Conduct QC visits at manufacturers and log inspections.
• Report defects and submit claims for manufacturing issues.

Skills

Attention to detail

Analytical thinking

Effective communication

Team collaboration

Job description

Upholstery Quality and Claims Coordinator

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Why join us?

Swoon was founded in 2012 with a mission to create distinctive designs that owners will want to keep forever, and a lofty goal to spark home obsession everywhere.

Why join us?

Swoon was founded in 2012 with a mission to create distinctive designs that owners will want to keep forever, and a lofty goal to spark home obsession everywhere.

We're an online-only furniture brand that's making a digital experience better than a store. We design original pieces in-house and our innovative NPD process discovers the next trend, fast.

Our distinctive look unlocks collaborations with leading retailers like John Lewis and many more. This diversified growth strategy is powering our brand to a significant market share. And we're just getting started...

Upbeat, ambitious and collaborative - that's us. We're a lean team of 25, so if you relish responsibility and like to impact an outcome, we're the place for you. We've made flexible working a permanent thing. Right now, the team works from home but we're open to what people might need in the future. We hold regular workshops in London and if the team wants to get together in a co-working space, that's fine too.

What We're Looking For

We design and make things all over the world and must get them to customers perfectly and on time. But the truth is that it's hard. We are constantly looking to improve the experience for our customers and we need every part of the supply chain working efficiently to ensure this happens.

We are looking for a highly organised and detail-oriented Quality and Claims Coordinator to make sure that every product leaving the manufacturers is perfect.

Key Responsibilities:

• Ensure all upholstered products meet internal quality standards before dispatch
• Log all QC inspections on the designated platform
• Conduct spot check QC visits at UK and EU manufacturers
• Report all manufacturing defects to manufacturers
• Submit and follow up on claims for manufacturing defects
• Maintain all required compliance documentation
  
  
  

Personal Attributes:

• Organised, proactive, and reliable
• Works well independently and in teams
• Quality-driven with a strong work ethic
• Passionate about design and furniture
• Flexible and adaptable
  
  
  

Requirements

• Understanding of quality standards and inspection protocols
• Experience in manufacturing or furniture production
• Strong documentation and reporting skills
• Attention to detail and analytical thinking
• Effective communication and team collaboration
  
  
  

Benefits

• Competitive salary
• Share options programme
• Wellbeing allowance
• Pension scheme
• Opt in private medical cover
• Your birthday as an additional day off
• A day off for volunteer/community work
• Free furniture on each anniversary of employment
• Increasing holiday allowance with tenure
• Friends & family discount
  
  

Liked what you read and keen to join us? Send us your application and we will get in touch very soon!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Manufacturing

• Industries

  IT Services and IT Consulting

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