Unix Engineer (Solaris)

DXC Technology Inc.; Gloucester; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an engineer for its 24/7 support team, focusing on Solaris and AIX Servers. This role involves delivering exceptional customer service, troubleshooting, and enhancing infrastructure systems. You will collaborate with team members to optimize processes and ensure compliance while developing your expertise in a broad range of technologies. If you're passionate about technology and eager to grow in a dynamic environment, this opportunity offers a chance to make a significant impact while working with a talented team dedicated to excellence.

Qualifications

• 4+ years of relevant work experience in infrastructure technology.
• Proven experience in data analysis and technical problem-solving.

Responsibilities

• Provide technical support for infrastructure services and monitor systems.
• Contribute to infrastructure projects and enhance effectiveness.

Skills

Technical Support

Data Analysis

Infrastructure Technology Analysis

Problem Solving

Continuous Learning

Education

Bachelor's degree in a relevant field

Advanced degree in a relevant field

Tools

Solaris

AIX

Linux Servers

Windows Servers

Job description

Job Description:

As an engineer in our 247 team, you will play a pivotal role in providing advanced, out of hours technical expertise on our Solaris/AIX Servers in order to maintain a high level of support service. You will contribute to the professional growth of team members, and optimize processes for improved efficiency and customer satisfaction. Our engineers are responsible for working with customers through troubleshooting, monitoring and enhancing solutions, with a focus on customer experience, where all members of the team work together to maintain SLAs and KPIs. This position will be based from our Erskine campus.

What will I be doing?

• Delivering unparalleled customer service and being a focal point for the organisation outside of hours, covering our emergency support hours, 24 hours a day, 7 days a week.
• Supporting in DR tests across multiple virtual platforms.
• Remediation security vulnerabilities highlighted by our compliance team.
• Performing scheduled planned change work outside of hours.
• Helping with the setup, configuration, and support of our Linux and Windows servers.
• Innovating and aiding in the development of new and improved products.
• Developing your expertise in the vast suite of technologies we work with.

Essential Job Functions:
• Provide technical support in infrastructure services, responding to issues and assisting in tasks.
• Contribute to the implementation of infrastructure projects and assignments.
• Monitor and troubleshoot infrastructure systems, ensuring reliability and performance.
• Work with the team to enhance infrastructure effectiveness and address technical challenges.
• Support the development of infrastructure documentation, including incident logs and configuration records.
• Apply technical knowledge to address infrastructure-related challenges.
• Follow established best practices and standards in infrastructure service delivery.
• Utilize technical skills to address infrastructure issues and incidents.

Basic Qualifications:
• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role.
• Proven experience in infrastructure technology analysis.
• Proficiencies in data analysis and technical knowledge.
• A continuous learner that stays abreast with industry knowledge and technology.

Other Qualifications:
• An advanced degree in a relevant field is a plus.