University Intern - Customer Experience

Boehringer Ingelheim; Bracknell; On-site; GBP 13,000 - 20,000; Full time

Job summary

Boehringer Ingelheim UK is offering an internship within Customer Experience to work across Customer Facing Experience, Data, Insights & Analytics, and Learning & Development. You will help enhance customer engagement, ensure data reliability, support learning programs and communicate insights to stakeholders.

Join a cohort of students with a clear placement plan, milestones and learning goals, gaining hands-on experience in data quality, dashboards, Python development and cross-functional

Qualifications

• Currently studying for a degree with a placement year.
• Minimum of three A levels at ABB or equivalent.
• Right to work in the UK for the full duration of the internship.
• Ability to travel to the usual work location and other sites if required.
• Fluent written and spoken English; willingness to learn new systems.

Responsibilities

• Support customer engagement projects to help external customer-facing colleagues work effectively.
• Maintain data quality, manage data-quality tickets and update data documentation.
• Assist with market research coordination and Python development, including data transformation and UX design.
• Support Learning & Development communications, training curricula and evaluation reporting.
• Analyse information and create clear materials from complex sources; contribute ideas and tools.

Skills

Clear communication

Collaborative work

Time management

Ownership mindset

Adaptability

AI awareness

Professional conduct

Education

Three A levels ABB

Degree with placement year

Tools

Microsoft Office

Job description

Customer Experience brings together teams that help the organisation understand customers, build workforce capability and improve how we engage across channels. During this internship, you will contribute to practical projects across Customer Facing Experience, Data, Insights & Analytics, and Learning & Development. You will work with colleagues across the business to improve customer engagement, maintain reliable data, support learning programmes and communicate useful insights. The role offers a varied introduction to customer experience in a global pharmaceutical company, while giving you meaningful responsibilities and opportunities to build analytical, digital, communication and project-management skills.,

• Support customer engagement projects designed to help our external customer-facing colleagues work as effectively as possible. This may include supporting account excellence, incentive schemes, tracking and reporting activities, and omnichannel initiatives such as campaign performance analysis.
• Help maintain data quality by checking and cleaning data, managing data-quality tickets and updating Data Lakehouse documentation.
• Assist with market research coordination, non-trial activity processes and selected Python application development, including user-experience design, data transformation and coding.
• Support Learning & Development communications, learning pathways, internal intranet content, training curricula and evaluation reporting.
• Analyse internal and external information, create clear materials from complex sources and contribute ideas, tools and solutions that the team can test and learn from., Meaningful work and real responsibilities from the start, with opportunities to contribute to projects that matter.
• Joining with a large cohort of exceptional students, you will receive a clear placement plan setting out key projects, milestones and your learning goals for the year.
• Support from your manager, your team and HR, with regular feedback and development conversations.
• Learning opportunities beyond the role, including workshops, networking, career insights and exposure to different parts of the business.
• Access to coaching, mentoring and online learning resources, including Boehringer's virtual University.
• The opportunity to build professional confidence, workplace skills and a network across the organisation. You will gain practical experience of how customer experience, data and organisational capability contribute to business objectives. You will develop transferable skills in data quality, digital communications, insight generation, project delivery and cross-functional collaboration. You will also learn how to turn complex information into clear materials, support change and learning initiatives, and work effectively within a regulated global pharmaceutical organisation. Currently studying for a degree in social sciences, business, English, communications or a related subject, and completing a placement year as part of the course. Applications from other degree disciplines are welcome where there is a demonstrable interest in organisational development, communications, data or people-related topics.
• A minimum of three A levels at grades ABB, or equivalent.
• The right to work in the UK for the full duration of the internship.
• The ability to travel independently to the usual place of work and, where required, to other sites.
• Fluent written and spoken English, with confidence using Microsoft Office and the willingness to learn new systems and technology.

DESIRABLE REQUIREMENTS

• An interest in organisational change, communications, digital engagement, data and analytics, or learning and development is desirable.
• Knowledge or understanding of healthcare or the pharmaceutical industry is desirable, but not required.

SKILLS AND BEHAVIOURS

• Communicates clearly and professionally in writing and conversation.
• Works collaboratively, builds positive relationships and contributes own ideas proactively.
• Organises tasks, manages time and meets agreed deadlines.
• Takes ownership of learning, asks questions and responds positively to feedback.
• Adapts to changing priorities and approaches work with curiosity and initiative.
• Uses AI appropriately to deliver work. Confident with Microsoft Office and is willing to learn new systems and technology.
• Acts professionally and follows relevant policies, procedures, legal obligations and health, safety and environmental requirements. Boehringer Ingelheim has been recognised as a Top Employer in the UK. Being certified as a Top Employer confirms our dedication to a better world of work, delivered through excellent HR policies and people practices. To learn more visit: https://www.boehringer-ingelheim.co.uk/careers/uk-careers/why-great-place-work