Unit Secretary

Rochester Regional Health; Rochester; Hybrid; GBP 18,000 - 21,000; Full time

Job summary

Rochester Regional Health is seeking a Unit Secretary for the Sands-Constellation Center for Critical Care. You will support the nursing unit with administrative tasks, communication flow, and supply management.

Responsibilities include answering calls, routing messages, handling mail, updating boards, rounding on patients, and ensuring accurate documentation. Strong computer and office software skills are essential to maintain efficient unit operations.

Qualifications

• Exceptional documentation and professional behavior.
• Excellent communications and organization skills.
• Demonstrated experience with PC and office software programs.

Responsibilities

• Daily Administration. Answer telephone/route calls, provide administrative support for nurses and physicians, sort and distribute mail; create work orders, HELPSTAR tickets and report any unit requirements to appropriate department; maintain inventory and supply levels for unit
• Patient Care. Perform daily rounding of patients on unit, update whiteboards and ensure all safety measures are in place; respond to patient’s call for service as needed; maintain awareness of arrivals and discharges on unit
• Documentation. Ensure concise, pertinent and complete patient care documentation

Skills

Documentation

Communication

Organization

PC skills

Tools

HelpSTAR

Office software

Job description

SUMMARY

As a Unit Secretary, you are an integral part of the nursing unit, which relies on your help with communications, process management and supplies.

STATUS: Full-Time

LOCATION: Sands-Constellation Center for Critical Care

DEPARTMENT: RGH Operating Room

SCHEDULE: 8:00am -4:30pm Monday-Friday

ATTRIBUTES

• Exceptional documentation skills and professional behavior
• Excellent communications and organization skills
• Demonstrated experience with PC and office software programs

RESPONSIBILITIES

• Daily Administration. Answer telephone/route calls, provide administrative support for nurses and physicians, sort and distribute mail; create work orders, HELPSTAR tickets and report any unit requirements to appropriate department; maintain inventory and supply levels for unit
• Patient Care. Perform daily rounding of patients on unit, update whiteboards and ensure all safety measures are in place; respond to patient’s call for service as needed; maintain awareness of arrivals and discharges on unit
• Documentation. Ensure concise, pertinent and complete patient care documentation

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE: $17.25 - $19.75