36 EVE Emergency Department Coordinator

bilh; Plymouth; On-site; GBP 20,000 - 34,000; Full time

Job summary

Beth Israel Lahey Health in Plymouth seeks an ED Administrative Clerk to support the emergency department. You will maintain the medical record, process charges, greet visitors, facilitate transport coordination, and perform clerical duties in a high‑stakes, patient‑centered setting.

The role requires a High School Diploma or equivalent and medical terminology knowledge, plus Meditech experience, strong communication, the ability to multi‑task, and a calm, professional demeanor.

Qualifications

• Apply critical thinking skills while working independently in a high-stress environment.
• Demonstrated ability to maintain an organized environment.
• Demonstrated computer ability with Meditech order entry and charges.
• Strong verbal and written communication skills; legible handwriting.

Responsibilities

• Maintenance of E.D. medical records, entering charges, and discharge analysis.
• Unit receptionist duties: greet visitors, telephone logs, specimen delivery.
• Transcription of physician orders and medication orders.
• Maintain inventory of supplies and assemble charts/admission packets.
• Coordinate ambulance/transport needs with timely communications.
• Assist Patient Access Representative to register patients.

Skills

Critical thinking

Communication skills

Multi-tasking

Calm under pressure

Education

High School Diploma or equivalent

Medical terminology

Tools

Meditech

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

36 hours per week; 11a-11:30p x 1, 3p-11:30p x 3, with rotating weekends and holidays

Job Description

Duties/Responsibilities

• Maintenance of E.D. medical record, including review for completeness, entering charges, departing chart and distributing, entering data into computer, assembling files and performing discharge analysis of records.
• Unit receptionist responsibilities: maintain telephone log, greet and assist visitors, specimen delivery, mail distribution and booking of elective procedures.
• Responsible for all clerical duties in the E.D.
• Responsible for transcription of and entering of physician orders via computer; transcription of medication orders.
• Maintaining proper inventory of office supplies, forms and equipment, including ordering and restocking for the department.
• Assembly of charts, admission packets and other assigned projects.
• Review documentation for accuracy, including charging for services and verifying with caregivers, as required; entering charges or revisions into the computer system.
• Using proper etiquette and speed, answers multiple telephones, interacting professionally with caller to meet callers' needs.
• Documents workflow accurately and efficiently, including maintenance of logs and other statistical databases.
• Coordinate the securing of ambulances, helicopter transport and other transportation services by relaying complete and accurate information in a timely fashion; follows through as need to ensure quick transport.
• Respond to clinical and support directives to make calls, secure resources, transport specimens and other items.
• Assist Patient Access Representative, when needed, so patient is effectively registered.
• It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.

Education/Experience Required

• Apply critical thinking skills while working independently; ability to remain calm, focused and efficient in a high stress critical care environment.
• Successful completion of a medical terminology course and passing of medical term test as part of hiring process.
• Demonstrated ability to maintain an organized environment.
• Demonstrated computer ability; knowledge of Meditech order entry, charge and order screens.
• Demonstrated professional verbal and written communication skills.
• Must have legible handwriting.
• Ability to multi-task and maintain quick pace as part of regular routine while maintaining positive, enthusiastic attitude and relationships with others.
• High School Diploma or equivalent

Pay Range

$18.81 - $33.00

This position is covered by a collective bargaining agreement. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. The pay range for this position is established and governed by the terms of the applicable collective bargaining agreement. Employees hired into this position will receive compensation consistent with the terms of the applicable collective bargaining agreement.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled