Unison Ltd - Service & Support Technician- Manchester - Apr 2026

Unison, Ltd.; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global engineering company is seeking an experienced Service & Support Technician based in Manchester. This role involves traveling worldwide to assist customers with installation, commissioning, and maintenance of equipment in various industries including Oil & Gas and Aerospace. Candidates must have a solid background in mechanical and electrical engineering, excellent communication skills, and a customer-oriented mindset. The position will require flexibility in working hours and overseas travel.

Qualifications

• Must have a time-served apprenticeship or proven practical experience in mechanical and electrical engineering.
• Good written and verbal communication skills required.
• Ability to manage personal workloads effectively.

Responsibilities

• Install, commission and service all company equipment.
• Ensure compliance with Service Level Agreements.
• Document and submit installation and service paperwork in a timely manner.
• Follow up on outstanding customer issues.
• Participate in site surveys and meetings.

Skills

Mechanical and electrical engineering knowledge

Customer service orientation

Organizational skills

Good verbal and written communication

Ability to prioritize workloads

Education

BTEC, NVQ Level 3, Advance GNVQ

Job description

Salary

Excellent rates of pay for the right person

Location

Reporting to the Unison Ltd office in Manchester.

We are seeking an experienced Service & Support Technician, who is prepared to travel worldwide. This position assumes a key role in the Service and Support Team by being at the front line assisting our customers at every stage including start-up and commissioning of equipment, performing planned maintenance, training customers, diagnosing equipment problems remotely, as well as responding to service break downs. The role will involve working with customers in a variety of industries including Oil & Gas, Aerospace and Automotive to help them get the most from their new and existing bending machines. The desired person must be willing to travel, be able to work under pressure and have a strong work ethic. Due to the nature of the industries we serve, anti-social hours i.e. weekend work and travel will be expected as and when required.

Key Objectives

• Liaise effectively with the Service & Support Team on all installation, service and training schedules.
• Investigate and recommend ways to improve service levels, reduce costs, and improve quality standards and profitability on individual jobs/projects.
• Support customers remotely via company phone and laptop

Key Responsibilities

• To Install, commission and service all Unison equipment.
• To implement key customer service contracts, ensuring both scheduled service work, and machine breakdowns are dealt with professionally and that all conditions of Service Level Agreements are adhered to.
• To document and submit all signed installation, service and customer training paperwork in a timely manner.
• To ensure any outstanding issues are followed up and dealt with appropriately.
• To manage personal timesheets ensuring that they are an accurate reflection of the activity codes and time spent for individual clients.
• To gain an understanding of customers’ organisations, looking for further sales opportunities and promoting service contracts.
• To participate in site surveys and site meetings.

Skills

• Must have BTEC, NVQ Level 3, Advance GNVQ time served apprenticeship AND/OR proven practical experience in mechanical and electrical engineering in industry.
• Good written and verbal skills and be able to communicate at all levels both with internal staff and with customers.
• Good organisational and time management skills, ability to prioritise personal workloads in line with business and customer expectations.
• Must have a Customer Service Orientation and have excellent interpersonal and communication skills as the position involves daily interaction with customers, colleagues and 3rd party suppliers.

Work Conditions

• Overtime and/or anti-social working hours will be required to meet project delivery deadlines.
• Overseas travel will be required to meet project installation and service requirements (including but not limited to USA, Norway, Malaysia, Nigeria, Brazil, Angola, Ghana, Singapore, New Zealand)
• Fluent French or Spanish an advantage.

Experience

• Programmable logic controllers: 1 year (preferred)
• Electrical or Mechanical Engineering: 3 years (preferred)