Unified Communication Analyst

Devonshire Hayes Recruitment Specialists Ltd; Essex; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Essex is seeking a Unified Communications Analyst. The successful candidate will implement and support unified communications systems, provide technical support, and ensure compliance with security standards. This role requires collaboration with vendors and strong troubleshooting skills. Ideally, you should be able to attend the office 2 to 3 days per week.

Responsibilities

• Support planning, configure, and deploy unified communications systems.
• Monitor system performance and reliability.
• Provide Tier 2/3 support for UC-related issues.
• Integrate UC solutions with other enterprise applications.
• Collaborate with vendors and service providers.
• Create and maintain system documentation.
• Ensure UC systems comply with security standards.

Job description

Overview

Devonshire Hayes has partnered with a fantastic company based in Essex to help them hire a Unified Communications Analyst. You will be tasked with the following:

Responsibilities

• Implementation: Support planning, configure, and deploy unified communications systems, including VoIP, SIP trunking, and messaging platforms and integration with CRM
• Monitoring & Maintenance: monitor system performance and reliability; conduct regular maintenance, support patching, and upgrades to ensure high availability and security.
• Support & Troubleshooting: Provide Tier 2/3 support for UC-related issues, including call quality problems, device configurations, and network diagnostics.
• Integration & Optimization: Integrate UC solutions with other enterprise applications (e.g., Microsoft 365, Active Directory, CRM systems). Analyse usage patterns and propose improvements.
• Vendor Management: Collaborate with vendors and service providers to manage licenses, escalate issues, and implement new features or services.
• Documentation & Training: Create and maintain system documentation (CMDB), user guides, and training materials. Deliver training sessions or resources to end users.
• Security & Compliance: Ensure UC systems comply with security standards and regulatory requirements. Work with InfoSec teams to implement encryption, authentication, and access controls.

Ideally our client would like you to attend 2/3 days per week in the office.