Underwriting Support Assistant

Avencia Talent Solutions Limited; Leeds; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Fully funded professional quals

Job summary

Avencia Talent Solutions Limited is partnering with a leading international insurer to recruit an Underwriting Support Assistant for Professional & Management Risks in Leeds. The role sits in a busy renewals team, offering hands-on underwriting exposure and professional qualification support on a 12‑month fixed-term basis.

You’ll be the front-line support, handling broker calls, chasing renewals and managing workflows.

Qualifications

• Strong communication skills for broker calls and emails.
• Good organisational skills and ability to multitask.
• Proactive approach with ownership of tasks.
• Willingness to learn and develop in underwriting.

Responsibilities

• Handle inbound broker calls and outbound follow-ups.
• Chase renewals and obtain outstanding renewal information by phone/email.
• Progress renewals, mid-term adjustments, referrals and inquiries.
• Set up and maintain files, prepare documentation, assist policy processing.
• Manage renewal pipelines and diary deadlines.
• Enter data into underwriting systems accurately.
• Direct cases to the appropriate underwriter when needed.
• Build relationships with brokers, underwriters and colleagues.

Skills

Communication skills

Customer-focused

Organisation

Attention to detail

Proactive

Tools

Microsoft 365

Job description

Underwriting Support Assistant - Professional & Management Risks

Leeds City Centre (Hybrid - 3 days office / 2 days home)12-Month Fixed-Term Contract

No insurance experience? No problem.

Are you organised, confident on the phone and looking for a genuine route into a professional career? This is a great entry point into specialist commercial insurance with a leading global insurer, where you'll gain hands-on underwriting exposure and fully funded professional qualifications.

The Opportunity

My client is a well-established international specialist insurer with a modern office in Leeds city centre, close to the train station. They're looking for an Underwriting Support Assistant to join their Professional & Management Risks (PMR) Renewals team on a 12-month fixed-term contract.

You'll join a friendly, collaborative team of 10, including Senior Underwriters, Underwriters and Assistant Underwriters. Together they manage a substantial multi-million-pound renewal portfolio covering Professional Indemnity, Directors & Officers (D&O) and Cyber insurance.

You'll be the front-line support for the underwriting team. You'll keep in regular contact with brokers, chase renewals, manage workflows and help the team deliver outstanding service in a fast-paced environment.

While the role is fixed-term, there is a genuine possibility of longer-term opportunities. The business has planned growth and a strong track record of moving high-performing contract staff into permanent roles.

What You'll Be Doing

• Handling inbound broker calls and making proactive outbound calls
• Following up issued quotes and terms, and chasing outstanding renewal information by phone and email
• Progressing renewals, mid-term adjustments, referrals and enquiries within agreed service standards
• Setting up and maintaining files, preparing documentation and assisting with policy processing
• Managing renewal pipelines, updating statuses and keeping on top of diary items and deadlines
• Accurately entering data across underwriting systems
• Reviewing incoming work and directing cases to the right underwriter when their input or authority is needed
• Building strong relationships with brokers, underwriters and colleagues across the wider business
• Contributing to team projects, testing and process improvements

What You'll Bring

• Excellent verbal and written communication skills, and confidence on the telephone
• A customer-focused mindset
• Strong organisational skills and the ability to juggle competing priorities
• Great attention to detail and accuracy
• A proactive approach: you follow things up without being prompted and take ownership of your work
• The ability to learn quickly and adapt to new systems
• Good IT skills, including Microsoft 365
• Ambition and a genuine interest in building a long-term career in insurance

Backgrounds That Work Well

• Contact centres or customer service
• Sales support or administration
• Estate agency or property services
• Banking operations or financial services administration
• Retail or hospitality management
• Insurance administration or broker support

What's On Offer

• Hybrid working: 3 days in the office, 2 from home
• Exposure to the full renewal lifecycle across PI, D&O and Cyber