Insurance Operations Administrator

MPJ Recruitment Ltd; Ledston; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

5% pension contribution

Free on-site parking

Support towards professional insurance

Ongoing training and development

Clear progression routes into more sen

Health and wellbeing support

Friendly, collaborative team

Job summary

MPJ Recruitment Ltd, on behalf of a well-established independent insurance brokerage, invites applications for an Insurance Operations Administrator to join the Leeds team. You’ll handle policy documents, client requests, and day-to-day administration while gaining exposure to motor and fleet insurance.

The role is office-based, full-time and permanent, with salary up to £30,000 plus benefits, 25 days holiday, and ongoing training with professional qualification support to help you develop a

Qualifications

• Experience within insurance administration, insurance customer service, account handling, or a similar role.
• Highly organised with excellent attention to detail.
• Comfortable communicating with clients and stakeholders at all levels.
• Proactive, reliable, and keen to learn.
• Looking to build a long-term career within the insurance industry.
• Previous motor or fleet insurance experience would be advantageous but is not essential.

Responsibilities

• Processing policy amendments and preparing insurance documentation.
• Supporting clients with policy-related enquiries and administrative requests.
• Managing invoices and chasing outstanding payments or documentation.
• Maintaining accurate client records and updating internal systems.
• Providing administrative support to the broking and client servicing teams.
• Building positive relationships with clients and colleagues.
• Assisting with day-to-day operational tasks to ensure a smooth service for clients.

Skills

Insurance administration

Customer service

Administration

Attention to detail

Client communication

Job description

Insurance Operations Administrator

Leeds
Up to £30,000 + Benefits
Full-Time | Permanent
Office-Based

Kickstart or Develop Your Career in Insurance

MPJ Recruitment is working on behalf of a well-established and growing independent insurance brokerage that is looking to appoint an Insurance Operations Administrator to join its friendly and supportive team in Leeds.

This is an excellent opportunity for someone with experience in insurance, customer service, account handling, or administration who is looking to develop their career within a respected brokerage environment. You'll gain valuable exposure to commercial motor and fleet insurance while benefiting from ongoing training, professional qualification support, and genuine career progression opportunities.

Whether your experience is in motor, property, personal lines, commercial insurance, or another insurance discipline, we'd love to hear from you.

The Opportunity

Working closely with experienced brokers and client service professionals, you'll play a key role in ensuring policies, documentation, and client requests are handled efficiently and accurately.

Key responsibilities include:

• Processing policy amendments and preparing insurance documentation.
• Supporting clients with policy-related enquiries and administrative requests.
• Managing invoices and chasing outstanding payments or documentation.
• Maintaining accurate client records and updating internal systems.
• Providing administrative support to the broking and client servicing teams.
• Building positive relationships with clients and colleagues.
• Assisting with day-to-day operational tasks to ensure a smooth service for clients.

About You

We're looking for someone who is:

• Experienced within insurance administration, insurance customer service, account handling, or a similar role.
• Highly organised with excellent attention to detail.
• Comfortable communicating with clients and stakeholders at all levels.
• Proactive, reliable, and keen to learn.
• Looking to build a long-term career within the insurance industry.

Previous motor or fleet insurance experience would be advantageous but is not essential. Likewise, brokerage experience is welcomed but not required.

What's in It for You?

• Salary up to £30,000 depending on experience.
• 25 days holiday plus bank holidays.
• 5% pension contribution.
• Free on-site parking.
• Support towards professional insurance qualifications.
• Ongoing training and development.
• Clear progression routes into more senior insurance and client-facing positions.
• Health and wellbeing support.
• Friendly, collaborative team environment with excellent staff retention.