Underwriting Operations Technician

Ryan Specialty; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Ryan Specialty in London (Fenchurch) is seeking an Operations Technician to support efficient processing and administration of bordereaux, premium, and related workflows in a busy Lloyd’s market environment.

The role emphasizes accuracy, Excel proficiency, and effective communication, with responsibilities spanning bordereaux management, queries handling, bindings administration, and cross-team collaboration to ensure smooth operations.

Qualifications

• Strong numerical, mathematical, and administrative skills.
• High level of accuracy and attention to detail.
• Confident user of Microsoft Office, with strong Excel capability.
• Ability to communicate clearly and effectively, both verbally and in writing.

Responsibilities

• Review, verify, and distribute written and settlement bordereaux (bdx) for various Ryan Specialty MGUs and Coverholders.
• Maintain accurate written bordereaux files in line with Lloyd’s Market and internal requirements.
• Assist with identifying process issues, data discrepancies, or recurring queries and elevate appropriately.
• Liaise with bdx production teams throughout company to ensure timely distribution of bdx to carriers.
• Manage, monitor, and respond to operational, bdx and premium‑related queries received via shared inboxes and Teams channels.
• Act as a point of contact for operational email queries, providing timely and accurate responses or escalation where required.
• Liaise with Operational and Underwriting contacts for various MGUs to obtain and verify required information in support of bdx and processing related activities.
• Maintain and update the trackers for all bordereaux, premium, and operational issues, ensuring visibility and auditability.
• Provide ad hoc operational support to the Binding Authority Administrator.
• Keep track of new and renewing binding authority agreements (binders) and liaise with members of the team, as well as colleagues across the wider business, to ensure we have all relevant information to correctly service the binder.
• Support and facilitate binder setup across processing and other internal systems.
• Provide ad hoc support to the Premium Processing team, assisting with workload management and task completion as required.
• Assist our Finance team with premium finance related queries.
• Support team members during peak periods, absences, or backlogs to ensure operational continuity.
• Attend internal and external meetings as required and contribute to discussions relating to operational performance and improvements.
• File, manage, and maintain all documentation, records, and data entry in line with internal procedures and audit standards.
• Ensure data accuracy, completeness, and timely updating of systems and trackers.
• Undertake general administrative and ad hoc tasks as required to support the effective running of the department.
• Play an active role within the team and undertake other reasonable duties as required to ensure the department operates efficiently and compliantly

Skills

Numerical skills

Mathematical skills

Administrative skills

Excel capability

Microsoft Office

Clear communication

Time management

Attention to detail

Team player

Independent worker

Lloyd’s market knowledge

Processing systems

Tools

Brokasure

Xchanging/Velonetic

Lloyd's Market processes

Excel

Microsoft Office

Job description

Position Summary:

The Operations Technician will support the efficient processing and administration of premium and bordereaux activity across Ryan Specialty MGUs and Coverholders operating in the Lloyd’s market. The role requires strong attention to detail, effective communication, and the ability to manage operational queries and workflows in a busy processing environment. Proficiency in Excel is essential. Responsibilities will evolve over time in line with business and departmental needs

Location:

London - UK - Fenchurch

What will your job entail?

Key Responsibilities

Bordereaux Management

• Review, verify, and distribute written and settlement bordereaux (bdx) for various Ryan Specialty MGUs and Coverholders
• Maintain accurate written bordereaux files in line with Lloyd’s Market and internal requirements
• Assist with identifying process issues, data discrepancies, or recurring queries and elevate appropriately
• Liaise with bdx production teams throughout company to ensure timely distribution of bdx to carriers

Queries & Operational Support

• Manage, monitor, and respond to operational, bdx and premium‑related queries received via shared inboxes and Teams channels
• Act as a point of contact for operational email queries, providing timely and accurate responses or escalation where required
• Liaise with Operational and Underwriting contacts for various MGUs to obtain and verify required information in support of bdx and processing related activities
• Maintain and update the trackers for all bordereaux, premium, and operational issues, ensuring visibility and auditability

Binding Authority Agreement Support

• Provide ad hoc operational support to the Binding Authority Administrator
• Keep track of new and renewing binding authority agreements (binders) and liaise with members of the team, as well as colleagues across the wider business, to ensure we have all relevant information to correctly service the binder
• Support and facilitate binder setup across processing and other internal systems

Team & Department Support

• Provide ad hoc support to the Premium Processing team, assisting with workload management and task completion as required
• Assist our Finance team with premium finance related queries
• Support team members during peak periods, absences, or backlogs to ensure operational continuity
• Attend internal and external meetings as required and contribute to discussions relating to operational performance and improvements

Administration & Record Management

• File, manage, and maintain all documentation, records, and data entry in line with internal procedures and audit standards
• Ensure data accuracy, completeness, and timely updating of systems and trackers
• Undertake general administrative and ad hoc tasks as required to support the effective running of the department

General

• Play an active role within the team and undertake other reasonable duties as required to ensure the department operates efficiently and compliantly

Skills and Attributes

• Strong numerical, mathematical, and administrative skills
• High level of accuracy and attention to detail
• Confident user of Microsoft Office, with strong Excel capability
• Ability to communicate clearly and effectively, both verbally and in writing
• Proactive, motivated team player with the ability to work independently
• Strong time management skills with the ability to prioritise and meet deadlines
• Knowledge of Lloyd’s Market processes and Xchanging/Velonetic systems is highly advantageous
• Experience using processing systems such as Brokasure is also beneficial

Disclaimer

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.