Underwriting Operations Team Manager

IPS Group Ltd; Liverpool City Region; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading global insurer seeks an Underwriting Operations Team Manager in Manchester. This role involves leading a team of underwriters, ensuring smooth operations, and building strong relationships with brokers and customers. Candidates should possess leadership experience in insurance and a passion for team development.

Benefits

Competitive salary

Bonus potential

Comprehensive benefits package

Support for professional qualifications

Qualifications

• Experience in insurance with leadership responsibility.
• Ability to develop people and manage performance.
• Strong operational skills and customer-focused approach.

Responsibilities

• Lead a team of 10 underwriters in Manchester.
• Coordinate day-to-day workflow and support team development.
• Manage relationships with brokers and customers.

Skills

Leadership

Team Management

Operational Skills

Job description

IPS Group is working with a leading global insurer to recruit an experienced and people-focused Underwriting Operations Team Manager for their Manchester office. This is a fantastic opportunity for someone with strong leadership and operational skills to step into a key role within a supportive and well-established team.

You’ll lead a team of 10 underwriters working across a range of Commercial Lines. Your focus will be on team management, day-to-day workflow coordination, and supporting your colleagues’ development. While knowledge of specific commercial products can be helpful, it’s not essential. What matters most is your ability to lead people, keep operations running smoothly, and foster a positive, collaborative team culture.

A key part of your role will involve working closely with intermediaries and customers on-site, supporting the end-to-end handling of a defined portfolio. You’ll help deliver agreed business development plans in line with the company’s wider trading strategy. Alongside the underwriting team, you’ll play a central role in managing and strengthening relationships with allocated brokers balancing intermediary needs with the company’s commercial goals to support profitable, sustainable growth.

You’ll also act as the central point of contact in the Manchester office, overseeing workloads, improving processes, and helping to create a high-performing environment. You’ll work closely with the Head of Operations on business projects and initiatives, giving you visibility across the wider business.

We’re keen to hear from experienced insurance professionals who have formal or informal leadership experience. Whether you’re currently in underwriting, broking, or another area of insurance, if you enjoy developing people, managing performance, and working closely with customers to deliver results, this could be a great fit.

You’ll receive a competitive salary, bonus potential, and a comprehensive benefits package. Support is also available if you want to pursue professional insurance qualifications.