Underwriter & Credit And Customer Care Agent

JR United Kingdom; Shrewsbury; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading player in luxury automotive finance is seeking an Underwriter & Credit And Customer Care Agent in Shrewsbury. This unique role involves managing complex credit processes and supporting elite clients. Ideal candidates possess strong underwriting experience and stakeholder skills, contributing to ongoing process improvements.

Benefits

Flexible benefits

Car allowance

Qualifications

• Experience in underwriting and credit analysis (leasing, financing, loans).
• Background in captive automotive finance is highly desirable.

Responsibilities

• Manage end-to-end credit processes: KYC, credit checks, documentation.
• Structure high-value finance deals and liaise with teams.
• Oversee contract management and handle invoicing.

Skills

Stakeholder management

Problem-solving

Communication

Commercial skills

Job description

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Underwriter & Credit And Customer Care Agent, shrewsbury

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Client:

HERTS RESOURCING GROUP LIMITED

Location:

shrewsbury, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

07.06.2025

Expiry Date:

22.07.2025

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Job Description:

Underwriter & Credit And Customer Care Agent

Motor Finance - Slough

40-45k plus car and flexible benefits

We’re partnering with a leading player in the luxury automotive finance sector to find an experienced Credit Underwriter to join their high-performing international Underwriting & Customer Care team. This is a unique chance to work at the intersection of performance, prestige, and precision—supporting elite clientele with bespoke leasing and credit solutions across private and corporate segments.

The Role

You’ll be part of a collaborative, fast-paced team responsible for the full credit lifecycle, acting as a key partner between internal stakeholders and the clients elite European dealership network.

Key responsibilities include:

• Managing end-to-end credit processes: KYC, credit checks, analysis, approvals, documentation, and monitoring
• Structuring complex, high-value finance deals with Sales teams and dealers
• Acting as a credit SME for both private and corporate client segments
• Liaising with internal teams (tax, legal, compliance) and external partners to ensure smooth application flow
• Overseeing contract management, including settlements and extensions
• Handling invoicing, payments, and customer support with exceptional attention to detail
• Supporting continuous process improvement and cross-market standardization initiatives
• Covering occasional Saturday shifts (half-day, limited throughout the year)

Your Profile

We’re looking for a confident, detail-oriented credit professional with strong stakeholder management skills and experience in high-value, client-focused environments.

You should bring:

• Solid experience in underwriting and credit analysis (leasing, financing, loans, or similar)
• Background in captive automotive finance highly desirable
• Strong communication, problem-solving, and commercial skills

For more information please contact Vicky 01992 411 545