Ukraine Resettlement Support Advisor

Dorset Council; Dorchester; Remote; GBP 13,000 - 15,000; Part time

Job summary

Dorset Council's Ukraine Response Team is recruiting a Customer Advisor to help Ukrainians and host families access essential services across Dorset. The role focuses on providing guidance, coordinating support, and handling enquiries with sensitivity.

You'll work primarily remotely, with occasional attendance at Dorchester offices as needed. This fixed-term, part-time position offers a chance to contribute to community resilience and rebuild lives.

Qualifications

• Experience delivering excellent customer service.
• Strong communication and listening skills to support diverse groups.
• Ability to work sensitively with people undergoing significant change.

Responsibilities

• Act as a key point of contact for Ukrainians and hosts, resolving enquiries and coordinating support.
• Help customers access Dorset Council services and information.
• Work across the Ukraine Response Team and Resettlement Team as needed to support multiple programmes.

Skills

Customer service

Communication skills

Sensitivity to diverse communities

Ukrainian/Russian language (advantage)

Job description

Dorset Council's Ukraine Response Team is recruiting a Customer Advisor to help Ukrainians and host families access essential services across Dorset. The role focuses on providing guidance, coordinating support, and handling enquiries with sensitivity.

You'll work primarily remotely, with occasional attendance at Dorchester offices as needed. This fixed-term, part-time position offers a chance to contribute to community resilience and rebuild lives.