UK Team Leader (Chain 1 & 5)

Mountain Warehouse; Chester; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

Colleague Discount 50%

Twice-yearly uniform allowance

28 days annual leave, Bank Holidays

Employee Assistance Programme

Colleague Hardship Scheme

Colleague Referral Incentive

Auto-enrolment Pension scheme

Length of service awards

Job summary

Mountain Warehouse is seeking a confident leader to motivate teams on Chester High Street. You will drive customer service excellence, oversee shop floor standards, and lead visual merchandising to create an inviting store environment.

The role emphasizes coaching, mentoring, and developing staff to meet and exceed KPIs, while maintaining health, safety, and strong store operations. A dynamic store leader who inspires others is ideal.

Qualifications

• Strong leadership and team development capability.
• Excellent customer service orientation and communication.
• Retail experience across stock control and visual merchandising.
• Ability to coach, train and mentor colleagues.
• Proactive, results-driven with a track record of meeting goals.

Responsibilities

• Foster a collaborative and supportive team environment; unite colleagues around shared goals.
• Coach, train and mentor your team to drive continuous growth.
• Maintain open, clear communication to keep the team informed and engaged.
• Ensure up-to-date product knowledge is available to meet customer needs confidently.
• Uphold shop floor standards: stock presentation, ticketing and organisation daily.
• Oversee opening and closing duties to ensure smooth workflows.
• Lead engaging visual merchandising to create a clean, inviting space for customers.

Job description

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

Application Deadline:

25 September 2026

Department:

UK Retail

Location:

Chester High Street (CST)

Compensation:

£13.32 / hour

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

Key Responsibilities

Leadership & Team Development:

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence:

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance:

• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience:

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We Would Love To Meet Someone Who Is

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!

INDAR1