UK Retail Lead (1-year Fixed Term Contract)

Avon; Greater London; On-site; GBP 90,000 - 115,000; Full time

Job summary

Avon is seeking a Senior Customer Development Manager for UK Retail on a 1-year fixed-term contract. You will own UK retail performance across key accounts, shape strategy, and drive growth with a focus on pricing, promotions and investment decisions.

Lead joint business planning, negotiations, and in-store execution while developing a high-performing team and partnering with global teams to optimise activity and ROI.

Qualifications

• Strong commercial acumen with P&L experience.
• Background in key account management within retail or FMCG.
• Confident in negotiations and partnerships.
• Experience in trade marketing and ROI-driven decisions.
• Ability to translate strategy into actionable plans.
• Track record in in-store execution and retail performance.
• Strong analytical thinking to spot opportunities.
• Experience leading or developing teams.
• Collaborative cross-functional stakeholder influence.
• Proactive, results-oriented with continuous improvement.

Responsibilities

• Deliver retail P&L performance including revenue and profitability.
• Set and execute strategic growth plans for key retail accounts.
• Build and lead partnerships with major retailers.
• Drive joint business planning and negotiations.
• Manage trade investment with ROI-focused spending.
• Partner with global teams to shape retail media strategy.
• Ensure in-store execution including planograms and launches.
• Improve store productivity and conversion.
• Identify new market opportunities and channels.
• Lead pilots and scale successful initiatives.
• Develop and mentor junior team members.

Skills

P&L management

Key account management

Negotiation

Trade marketing

ROI analysis

Strategic planning

In-store execution

Analytical thinking

Team leadership

Cross-functional collaboration

Commercial acumen

Job description

You’ve picked a great time to join Avon. We’re the company that puts purpose, people and relationships at the heart of everything we do. The company that’s 140 years young and only just getting started. As part of the Regent LP family, we’re committed to being the best beauty company for the world by generating a positive environmental, economic and social impact for our communities across the globe.

Role Type

Fixed Term (Fixed Term)

What you’ll be doing:

At Avon, we’re passionate about building strong retail partnerships and delivering sustainable, scalable growth. We’re looking for a commercially driven Senior Customer Development Manager: UK Retail, to take ownership of performance across key retail channels, shaping strategy and driving results through collaboration and execution excellence. This role is offered as a 1-year fixed-term contract and is also open to candidates seeking fixed-term opportunities.

You will take full ownership of the UK retail performance, driving revenue, profitability, and long-term growth across a portfolio of retail partners. You will define and deliver the market retail strategy, ensuring strong commercial discipline across pricing, promotions, and investment decisions. Working closely with key partners, you will lead joint business planning, negotiate effectively, and continuously strengthen relationships to unlock growth opportunities. You will champion best-in‑class in-store execution, ensuring all activity delivers measurable impact, while identifying and addressing performance gaps quickly. Alongside this, you will lead and develop a high‑performing team, setting clear expectations and fostering a results‑driven culture.

Key responsibilities:

• Delivering retail P&L performance, including revenue, margin, and profitability.

• Setting and executing strategic growth plans across key retail accounts.

• Building and leading strong partnerships with major retailers.

• Driving joint business planning, commercial negotiations, and performance reviews.

• Managing trade investment with a clear focus on ROI and effective spend allocation.

• Partnering with global teams to shape retail media strategy and optimize activity.

• Ensuring excellence in in-store execution, including planograms, visual merchandising, and launches.

• Improving store productivity, conversion, and overall retail performance.

• Identifying new market opportunities, partnerships, and distribution channels.

• Leading pilots and scaling successful initiatives across the market.

• Managing and developing junior team members to deliver strong commercial outcomes.

What we’re looking for:

• Strong commercial acumen with experience owning or influencing P&L performance.

• Proven background in key account management within retail or FMCG environments.

• Confidence in leading negotiations and building strategic partnerships.

• Experience in trade marketing, investment planning, and ROI‑driven decision‑making.

• Ability to translate strategy into clear, executable plans.

• A track record of driving in‑store execution and retail performance improvement.

• Strong analytical thinking with the ability to identify opportunities and act quickly.

• Experience leading, coaching, or developing team members.

• A collaborative mindset with the ability to work cross‑functionally and influence stakeholders.

• A proactive, results‑oriented approach with a focus on continuous improvement.

What we offer:

We offer a comprehensive benefits package along with wellness resources and work‑life balance support in line with your country practices and Avon purpose aiming to help you live a healthier life, protect you and your dear ones, and ensure you’re at your best.

At Avon, we believe beauty is for everyone and that it’s beautiful to be you. We celebrate our differences, champion self‑expression and are committed to inclusion for all. We embrace diversity and individuality to build a culture that represents our communities and enables everyone to bring their best self to work. We also support reasonable adjustments both within our recruitment process and job design when required to empower you to work in a way that works for you.

Ready to be a part of it? Join us.
Avon