UK Mission Operations Manager

Chaos Industries; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Stock options (generous)

Relocation assistance

Annual bonuses

Free daily meals

Comprehensive benefits

Job summary

Chaos Industries is seeking a Mission Operations Manager to translate strategy into execution and remove friction before it impacts customers. You’ll embed with cross-functional teams across Growth, Engineering, Manufacturing, Finance, and Revenue Operations to understand work flows and build scalable operating rhythms.

You’ll design repeatable operating models and metrics to sustain growth, align teams, and drive speed and quality across the customer lifecycle.

Qualifications

• 7+ years of experience in a high-execution environment such as Business Development, Sales, Growth, Operations, PM/PMO, Consulting

Responsibilities

• Translate strategy into operational reality and identify gaps between strategy and execution
• Design scalable workflows across demonstrations, deliveries, onboarding, training, resource planning, approvals, and cross-functional handoffs
• Build repeatable operating models, playbooks, and templates to scale the Mission organization
• Identify operational bottlenecks and remove friction to improve speed and quality
• Define metrics and establish systems to measure and report operational performance
• Maintain high-quality data across dashboards and business systems for informed decisions
• Partner with cross-functional teams to understand work processes and areas for improvement
• Establish operating rhythms, cadences, and decision-making processes to keep teams aligned

Skills

7+ years experience

Cross-functional collaboration

Operational judgment

Customer-focused

Education

Bachelor's degree (Engineering, Business, Communications, Political Science, or related)

Tools

Microsoft Office

Slack

Jira

Salesforce

Asana

Confluence

Foundry

Job description

• The Business Development team is the go-to-market engine of CHAOS, sitting at the intersection of Growth, Mission, and Capture. As we scale, operational excellence becomes a competitive advantage
• As a Mission Operations Manager, you’ll solve the execution problems that determine whether we win. You’ll represent Mission and embed with cross-functional teams across Growth, Engineering, Manufacturing, Finance, and Revenue Operations to understand how work actually gets done, identify where execution breaks down, and build systems that allow the organization to move faster
• This isn’t a project coordinator role. It’s an operator role. You’ll translate strategy into execution, create clarity from ambiguity, and remove friction before it impacts our customers. One month you may be redesigning our deployment planning process; the next, building new operating rhythms for training initiatives or developing the metrics that help Leadership make better decisions
• Success in this role means our teams are aligned, our customers are supported, and our organization can continue scaling without adding unnecessary complexity
• This role reports to the Chief of Staff, Business Development, and supports the Mission organization
• Translate strategic priorities into operational reality, identifying gaps between strategy and execution before they impact customers
• Design and continuously improve scalable workflows across demonstrations, deliveries, customer onboarding, training, resource planning, approvals, and cross-functional handoffs
• Build repeatable operating models, playbooks, and templates that enable the Mission organization to scale while preserving flexibility where it matters
• Identify operational bottlenecks and remove execution friction to improve speed, quality, and predictability
• Define the metrics that matter and establish the systems to measure, track, and report on operational performance
• Maintain high-quality data across dashboards and other business systems to enable informed decision-making
• Analyze operational trends, identify opportunities for improvement, risk mitigation and provide actionable recommendations to leadership
• Partner closely with cross-functional teams to understand how work gets done and where it can be improved
• Establish operating rhythms, communication cadences, and decision-making processes that keep teams aligned and execution on track
• Drive accountability across teams without direct authority by building trust, creating clarity, and maintaining momentum
• Anticipate risks, surface dependencies early, and ensure the organization is prepared to execute at every stage of the customer lifecycle

Benefits

• Generous pre-IPO stock option grants, relocation assistance + (coming soon!) annual bonuses
• Free daily lunch, 'No meeting Fridays', unlimited PTO (for exempt employees), casual dress code
• Life, FSA, HSA, 401k (+ Company match), and more
• Medical, dental and vision benefits will be 100% paid for by the company

• You thrive in high-execution environments where ownership is expected and ambiguity is constant
• You balance structured thinking with pragmatism, knowing when to build process and when to move quickly
• You love a challenge
• You build trust and influence teams through data, action and sound judgment rather than formal authority
• You can quickly become conversant in unfamiliar domains and earn credibility with technical and operational stakeholders
• You care as much about how work gets done as the outcome itself
• You have a customer service mindset
• You naturally gravitate toward solving operational problems and improving how teams work together
• A systems mindset- you naturally look for opportunities to improve processes, eliminate friction, and build scalable ways of working
• Highly organized, self-directed, and accountable, with a bias toward ownership and execution
• A proven ability to build trust across technical, operational, and customer-facing teams while driving alignment and execution without direct authority
• 7+ years of experience in Business Development, Sales, Growth, Operations, Program Management, Project Management, Consulting, or a similarly high-execution environment
• Familiarity with the defense industry and government acquisition process is preferred
• Comfortable managing multiple priorities, rapidly context switching, and making sound decisions in fast-moving, ambiguous environments
• Experience translating customer needs into actionable internal priorities and coordinating cross-functional teams to deliver results
• Bachelor's degree in Engineering, Business, Communications, Political Science, or a related field
• Proficiency with Microsoft Office and collaboration tools such as Slack, Jira, Salesforce, Asana, Confluence, and Foundry
• Strong operational judgment with exceptional written and verbal communication skills, attention to detail, and the ability to simplify complex problems