Operations Lead

ScaleX™ Talent Solutions

Belfast

Hybrid

GBP 70,000 - 120,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Performance-linked bonus

4 day working week

Private medical after 1 year

Job summary

A dynamic consultancy in Northern Ireland is seeking an Operations Lead to drive growth and streamline delivery. The right candidate will own the flow from sales to cash and implement operational improvements to scale efficiently. The role requires experience in operations management, particularly within energy or engineering sectors. Candidates should be metrics-driven and comfortable challenging standards, with strong CRM and operational process improvement skills. This position offers a performance-linked bonus and the chance to influence the company's direction significantly.

Qualifications

Experience in operations within SMEs, preferably in energy or engineering sectors.
Strong understanding of CRM and operational metrics.
Ability to work with minimal oversight and make data-driven decisions.

Responsibilities

Own the delivery flow from sales to cash.
Implement scalable operations to support rapid growth.
Measure project delivery metrics weekly and drive accountability.
Implement Lean / 2 Second Lean mindset to improve processes.
Run weekly EOS operational scorecards and manage capacity and pipeline control.
Monitor cash flow awareness and commercial flow to keep business tight.

Skills

Operational process improvement

CRM accuracy

Lean methodologies

Capacity control

Commercial flow awareness

Tools

Microsoft 365

CRM systems

Job description

If you love fixing chaos, building flow, and making operations feel calm…

This is not an admin role.

This is not a passive Ops Manager job.

This is not corporate bureaucracy.

This is a founder-led, purpose-driven energy consultancy scaling fast - with a 10-year Moonshot and a clear 3-year Vivid Vision in place

Sales are strong. Pipeline is healthy.

Now the business needs an operational heavyweight to turn momentum into predictable delivery.

The Mission

Own the flow from sale → delivery → cash.

Build lean, scalable operations that support growth from £6m to £10m.

Make the business operationally calm, predictable and commercially tight.

Free up the Visionary, Integrator, Sales and Technical leaders to operate in their unique ability.

This role exists to execute the vision - not observe it.

What You’ll Actually Own

CRM hygiene & quote loading discipline
Operational process improvement (Lean / 2 Second Lean mindset)
Weekly EOS operational scorecard
Capacity & pipeline control
Cash flow awareness & commercial flow

You own outcomes. Not tasks.

How You’ll Be Measured Weekly.

% Projects delivered on time
CRM accuracy within 48 hours
Reduction in escalations
Process steps removed (cumulative)
Pipeline visibility & capacity control

If weekly numbers make you uncomfortable, this is not your role.

If metrics energise you - read on.

Who This Is For

An Operations Lead in an SME who wants real ownership
A Delivery Manager tired of red tape
A Senior Project / Ops Coordinator ready for full accountability
A strong operator from electrical, FM, construction or engineering environments

You:

✔ Are calm under pressure

✔ Care about cash and commercial flow

✔ Don’t need hand-holding

✔ Prefer adult-to-adult communication

✔ Understand tech stacks (Microsoft 365 + CRM discipline)

✔ Are comfortable challenging people when standards slip

Who This Is NOT For

❌ Those who dislike visibility or scorecards

The Culture

Lean.
Purpose-Led.
High trust. High accountability.
This is a team building something meaningful in critical power and energy independence, not just running projects.
They back themselves. And each other.

The Offer