UK Head of Property & Facilities – Strategy & Delivery

Deutsche Post; Colnbrook; On-site; GBP 90,000 - 150,000; Full time

Job summary

DHL Group in the United Kingdom is seeking a strategic Head of Property & Facilities to lead the national estate across 44 sites. You will shape property strategy, oversee budgets, and drive safety, compliance and sustainability initiatives while developing a high-performing team.

In this senior role, you will influence senior stakeholders, manage national contractors, and deliver real estate projects across acquisitions, relocations and leasehold improvements.

Qualifications

• Experience leading a UK-wide, multi-site property or facilities management function.
• Proven experience managing and developing professional teams.
• Experience managing significant operational budgets of £5 million.
• Strong senior stakeholder management and influencing capability.
• Experience managing national contractors, suppliers and service providers.
• Strong knowledge of property compliance and statutory maintenance.
• Excellent commercial, negotiation and supplier performance management skills.
• Strong leadership, strategic planning, decision-making and problem-solving capability.

Responsibilities

• Lead DHL's national property and facilities management strategy across the UK estate.
• Develop and implement consistent property standards, governance and ways of working.
• Ensure sites remain fit for operational purpose and support the needs of the wider business.
• Act as the senior property subject matter expert and escalation point for property-related matters.
• Lead, develop and support a team of Regional Property Managers, Facilities Management and property support colleagues.
• Manage an annual operational property budget of approximately £8 million.
• Lead annual property budget planning, forecasting and financial control.
• Identify opportunities to reduce cost, improve efficiency and maximise value across the estate.
• Manage supplier performance and ensure strong commercial governance.
• Support the development of business cases and investment decisions relating to the property portfolio.
• Oversee Planned Preventative Maintenance programmes across all facilities.
• Manage a national contractor network of more than 100 specialist providers.
• Oversee the delivery of more than 4,000 planned and reactive service visits each year.
• Manage the performance of the outsourced 24/7 property helpdesk.
• Oversee the outsourced utilities consultant contract and ensure effective service and supplier performance.
• Ensure statutory and regulatory compliance across the UK property portfolio.
• Lead property-related safety, compliance, regulatory and audit activities.
• Develop and implement effective risk mitigation strategies.
• Ensure appropriate business continuity measures are in place to protect operational performance.
• Maintain strong governance across building regulations, statutory maintenance and property risk management.
• Lead utilities strategy and performance across the property estate.
• Support the delivery of DHL's wider ESG objectives.
• Lead carbon reporting activity in partnership with UK Corporate Real Estate teams.
• Identify opportunities to improve efficiency and support more sustainable property operations.
• Provide property expertise for site acquisitions, relocations and expansion projects.
• Lead dilapidations management and site exit activities.
• Deliver leasehold improvement programmes across the estate.
• Provide technical property advice and expertise to senior stakeholders and operational teams.
• Support property lifecycle planning and investment decisions throughout the portfolio.
• Own and develop DHL's CAFM platform to support effective property and asset management.
• Ensure asset information and property reporting remain accurate and reliable.
• Identify opportunities to improve property processes through technology and digital solutions.
• Drive effective utilisation of property data to support better decision-making and estate performance.

Skills

Strategic leadership

Budget management

Stakeholder management

Team leadership

Contractor management

Commercial acumen

Negotiation

Education

MRICS

MCIOB

Building Surveying

Facilities Management

Tools

CAFM platform

Job description

DHL Group in the United Kingdom is seeking a strategic Head of Property & Facilities to lead the national estate across 44 sites. You will shape property strategy, oversee budgets, and drive safety, compliance and sustainability initiatives while developing a high-performing team.

In this senior role, you will influence senior stakeholders, manage national contractors, and deliver real estate projects across acquisitions, relocations and leasehold improvements.