UK Forwarding Team Leader — Hybrid, Growth & Compliance

Ocean Network Express; Southampton; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Group Pension Plan (up to 10% of basic

25 days holiday

Death in Service Benefit (x8)

Employee Assistance Programme

Medical Health check

Eye care contribution

Employee discount platform

Loyalty Award Scheme

Job summary

Ocean Network Express in Southampton (Hybrid) is seeking a UK Forwarding Team Leader. You will oversee the day-to-day operations of the UK Forwarding team, from customs clearance through to final delivery, ensuring high service standards and regulatory compliance.

You will manage performance, coach staff, and collaborate with sales and wider teams to support business growth and customer satisfaction. This permanent, full-time role offers a strong career path within ONE.

Qualifications

• 5+ years in a forwarding leadership role
• Strong knowledge of shipping and freight forwarding operations
• Experience with import/export customs clearance (HMRC/AEO)
• Proven ability to lead, motivate and develop a team
• Excellent communication with customers, colleagues and stakeholders

Responsibilities

• Lead the UK Forwarding team daily activities, ensuring workloads are managed and targets are met
• Oversee forwarding operations from declarations to final delivery with high accuracy and service quality
• Ensure compliance with HMRC, AEO, customs and regulatory requirements; manage audits
• Monitor KPIs and identify opportunities to improve efficiency and reduce costs
• Build and maintain relationships with customers and support retention and growth
• Collaborate with local/global sales to onboard new forwarding accounts
• Support continuous improvement through new processes, systems and digital tools

Skills

Team leadership

Logistics operations

Regulatory compliance

Job description

Ocean Network Express in Southampton (Hybrid) is seeking a UK Forwarding Team Leader. You will oversee the day-to-day operations of the UK Forwarding team, from customs clearance through to final delivery, ensuring high service standards and regulatory compliance.

You will manage performance, coach staff, and collaborate with sales and wider teams to support business growth and customer satisfaction. This permanent, full-time role offers a strong career path within ONE.