UK Delivery Partner Manager, AMXL

Amazon; Wakefield; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a UK Delivery Partner Manager to foster strong relationships with last-mile delivery partners. In this pivotal role, you'll ensure efficient delivery processes, resolve issues, and enhance partner performance using data analytics. You will be at the heart of operations, guiding logistics partners to provide exceptional service for large items. Join a dynamic team dedicated to innovation and customer satisfaction, and play a vital role in shaping the future of delivery services across the UK and Europe.

Qualifications

• Relevant experience in account management in a fast-paced environment.
• Advanced proficiency in verbal and written English.

Responsibilities

• Support last-mile delivery partners to meet compliance requirements.
• Resolve partner pain points and improve performance.

Skills

Account Management

Data Analytics

Communication Skills

Problem-Solving

Education

Degree

Bachelor's or Master's in Business Management

Tools

MS Office Suite

Job description

Amazon Wakefield, England, United Kingdom

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Description

Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As a Snr Account Manager, you’ll make sure we have the best relationship possible with our partners. You’ll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership that’s successful for many years.

Description

Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As a Snr Account Manager, you’ll make sure we have the best relationship possible with our partners. You’ll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership that’s successful for many years.

Key job responsibilities

Support last-mile delivery partners across the UK and Europe to meet compliance requirements and prepare routes

Hold regular meetings with partners

Resolve partner pain points

Use data to understand partner performance and support improvements

A day in the life

You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.

This role is all about clear communication. You’ll be in daily contact with the partners you manage to make sure they have everything they need to carry out deliveries on time.

About The Team

Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.

We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.

Basic Qualifications

• A degree
• Relevant experience in account management in a fast-paced environment
• Advanced proficiency in verbal and written English and in the local language
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
• Relevant experience in using data analytics to solve problems such as customer, partner or business performance issues
  
  

Preferred Qualifications

• Experience in logistics, transportation, supply chain or distribution
• Experience of communicating with a wide range of stakeholders, including your peers and leadership
• A bachelor’s, master’s or advanced degree in business management, economics, law, engineering or supply chain and logistics
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon UK Services Ltd.

Job ID: A2938407

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Management, and Product Management

• Industries

  Software Development

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