UK Customer Support Team Leader

Howmet Fastening Systems Aichach GmbH; Leicester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in Leicester is seeking a UK Customer Support Team Leader to manage and optimize the inside Sales Team. This role involves ensuring excellent customer service, leading team performance, and collaborating with various departments. The ideal candidate will have strong leadership skills and experience in sales management, contributing to commercial objectives and process improvements.

Benefits

Competitive compensation package

Excellent pension

Life assurance

Employee benefits

Qualifications

• Lead and supervise the inside Sales Team to optimize order volume.
• Manage team performance to ensure excellent customer service.

Responsibilities

• Respond promptly to price requests and achieve purchase rates.
• Maintain strong relationships with customers through follow-ups.
• Support goal setting and monitor performance indicators.

Skills

Customer Relationship Management

Team Leadership

Sales Management

Job description

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Responsibilities

Location: Meridian Business Park, Leicester

Package: Competitive compensation package, excellent pension, life assurance, and employee benefits

Working Hours: Monday to Thursday 7.30 am to 4.15 pm, Friday 7.30 am to 12 noon; total 37.5 hours per week

Your role will be to lead and supervise the inside Sales Team to optimize order volume and margins, and achieve commercial objectives.

Team Management

Lead your team to respond promptly to price requests, achieve successful purchase rates on quotes, and participate in tender responses. Follow up with customers on price requests and order management, analyze contract review effectiveness, set and monitor individual objectives, and organize training. Communicate policies and procedures, organize team briefings, and report regularly to managers.

Daily Customer Relationship Management

Manage team performance to ensure excellent customer service, adhere to sales rules and procedures, and ensure compliance with internal requirements. Maintain strong relationships with customers through regular follow-ups, and conduct customer review meetings as needed, including occasional travel.

Collaborate with internal departments and work closely with the Sales Director, Account, and Product Managers. Manage order data uploads and system updates.

Commercial Activity

Support goal setting, monitor performance indicators, propose corrective actions, and report on activities. Contribute to process and system improvements for service enhancement.

Quotation and Follow-Up Processes

Validate tender responses, maximize sales volume and margins, and participate in negotiations for complex deals. Attend meetings for multi-year contracts with clients and contracts department to define tender processes and contract terms.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Wholesale

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