UK Customer Care Manager

JR United Kingdom; Warrington; On-site; GBP 40,000 - 60,000; Full time

Job summary

Changan Automobile is seeking a UK Customer Care Manager to enhance customer service excellence within its UK operations. The role involves setting up call centres, leading a team, and developing strategies to foster customer relationships. Candidates should possess relevant automotive experience, strong communication skills, and the ability to thrive under pressure. This position promises the chance to shape a crucial role in a dynamic, multicultural environment.

Benefits

Opportunity to build a significant role in a multicultural environment

Start-up energy within a secure corporate structure

Competitive compensation based on experience and qualifications

Qualifications

• Experience with customer service metrics and performance evaluation required.
• Excellent communication and problem-solving skills essential.
• Flexibility and enthusiasm needed to thrive in a high-pressure environment.

Responsibilities

• Manage and lead a customer service team to ensure service excellence.
• Implement customer service policies and respond to inquiries.
• Conduct performance audits and develop satisfaction strategies.

Skills

Customer service metrics

Communication

Decision-making

Problem-solving

Business acumen

Relationship-building

Education

Relevant experience or qualification in automotive customer service

Tools

Excel

Microsoft Office

SAP

Job description

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UK Customer Care Manager, Warrington, Cheshire

Job Description:

Changan Automobile, a leading automotive manufacturer from China, has established its UK National Sales Company, aiming to introduce innovative and sustainable mobility solutions in Europe & UK. Based in Birmingham, the Customer Care Manager will be responsible for setting up and maintaining customer service excellence, ensuring customer satisfaction, and managing third-party call centres.

Responsibilities include:

• Implementing customer service policies and procedures
• Managing and leading a customer service team
• Supporting call centre setup and operations
• Providing training and mentorship
• Responding to customer inquiries and resolving issues
• Developing customer satisfaction strategies
• Building customer relationships for retention
• Conducting performance audits and analysis
• Improving service quality, productivity, and profitability

Requirements:

• Relevant experience or qualification in automotive customer service
• Experience with customer service metrics and performance evaluation
• Proficiency in Excel, Microsoft Office, SAP, and customer service software
• Excellent communication skills
• Strong decision-making and problem-solving abilities
• Business acumen and relationship-building skills
• Flexibility, self-motivation, and enthusiasm
• Ability to handle high-pressure situations and meet deadlines
• Passion for automotive technology and digitalization

Additional Features:

• Opportunity to build a significant role in a multicultural environment
• Start-up energy within a secure corporate structure
• Competitive compensation based on experience and qualifications

This role requires EU work permit and is based at our NSC in Birmingham. The posting is active from 10.06.2025 to 25.07.2025. We will contact shortlisted candidates directly. Due to high application volume, feedback to non-shortlisted candidates is not provided.