UK B2B Order Processor

Absolute Solutions Group; Newcastle-under-Lyme; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is seeking a proactive B2B Order Processor to join their team in Newcastle-under-Lyme. This role involves efficiently processing sales orders, coordinating with customers, and ensuring high levels of satisfaction. Ideal candidates will possess strong communication skills and experience with CRM systems. A supportive and dynamic work environment awaits!

Qualifications

• Excellent communication skills for customer interaction.
• Experience with CRM systems and order processing preferred.
• Proficient in MS Office, particularly Word, Excel, and Outlook.

Responsibilities

• Process sales orders ensuring timely fulfillment.
• Act as point of contact for customer queries and resolutions.
• Maintain accurate records and liaise with internal departments.

Skills

Strong relationship-building skills

Strong communication skills

Proficiency in literacy and math

Excellent knowledge of MS Office

Proactive attitude

Attention to detail

Strong IT skills

Experience with CRM systems

Education

GCSE grade 5 or equivalent

Job description

UK B2B Order Processor

Office-based in Newcastle-under-Lyme,

Monday to Friday – 40 hours (9:00 am - 5:30 pm)

Are you a proactive and detail-oriented individual with excellent communication skills? Join our client's UK B2B Sales team as a B2B Order Processor! You will play a crucial role in processing sales orders, supporting the order lifecycle, and ensuring customer satisfaction. Work closely with a variety of customers across different platforms to help drive their business success.

Main Duties:

• Efficiently process sales orders to ensure timely and accurate fulfillment.
• Update systems with kitting, job, and additional service requirements.
• Monitor shipment statuses and deliveries to meet customer expectations.
• Resolve courier issues as they arise.
• Act as the point of contact for customer service and query resolution, both internally and externally.
• Maintain accurate records and system notes.
• Liaise with other departments to ensure orders are fulfilled according to customer specifications and standards.
• Manage sales accounts as per allocation, if applicable.
• Contribute to the creation and maintenance of process flows and procedures.
• Perform additional tasks as necessary to support business needs.

Key Skills:

• Strong relationship-building and communication skills.
• Proficiency in literacy and math (GCSE grade 5 or equivalent).
• Excellent knowledge of MS Office (Word, Excel, Outlook).
• Proactive attitude with a positive mindset.
• Ability to work flexibly as part of a small team to meet deadlines in a fast-paced, changing environment.
• Reliable, organized, with a keen eye for detail.
• Willingness to learn and improve, with strong IT skills.
• Experience with CRM systems and order processing is preferred.

Ready to join a dynamic team? Apply now or contact our friendly team at 01270 629090.