UK AV Service Coordinator: Remote Support & Growth Path

Prospero Integrated; St Albans; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in Audio Visual services is looking for an experienced professional to manage service tickets and provide technical support across the UK. You will coordinate service activity, conduct on-site repairs, and ensure strong customer communication. Ideal candidates should have a minimum of 3 years in an AV or IT service environment, excellent problem-solving skills, and the ability to manage their own schedule. This role offers opportunities for career progression into a supervisory position.

Qualifications

• Minimum 3 years’ experience in an Audio Visual or IT service environment.
• Ability to work independently and as part of a team.
• Proactive approach to problem-solving.

Responsibilities

• Manage all UK service tickets using ServiceNow.
• Schedule service visits for field engineers.
• Conduct on-site repairs and technical support.

Skills

ServiceNow

Customer Communication

Problem-solving

Attention to detail

Time Management

Tools

Crestron

AMX

QSys

Biamp

Job description

A leading company in Audio Visual services is looking for an experienced professional to manage service tickets and provide technical support across the UK. You will coordinate service activity, conduct on-site repairs, and ensure strong customer communication. Ideal candidates should have a minimum of 3 years in an AV or IT service environment, excellent problem-solving skills, and the ability to manage their own schedule. This role offers opportunities for career progression into a supervisory position.