(UK) AI Integration Lead (Customer Success)

TN United Kingdom; Manchester; Hybrid; GBP 115,000; Full time

Job summary

An innovative firm is seeking a dynamic AI Integration Customer Success Lead to enhance customer experiences through AI technologies. This role offers a hybrid/remote working arrangement and involves developing AI-driven solutions, mentoring teams, and driving commercial improvements. With a focus on operational excellence, you will collaborate across teams to translate AI insights into business value. If you have a strong background in AI and a passion for customer success, this is an exciting opportunity to make a significant impact in a forward-thinking environment.

Qualifications

• 5+ years of experience in AI, machine learning, or data science roles.
• Proven track record of operational improvements in software organizations.

Responsibilities

• Lead integration of AI technologies into customer success operations.
• Develop AI-driven solutions to enhance customer experience.

Skills

Python

R

Java

Machine Learning

Deep Learning

AI Techniques

Customer Support Tools

Cloud Computing

MLOps

Education

Bachelor’s degree in Computer Science

Master’s degree in Data Science

PhD in a related field

Job description

Job Description

Our client is seeking a dynamic AI Integration Customer Success Lead to join their team. This role offers a hybrid/remote working arrangement based on your proximity to Manchester, with a competitive salary of £115K (negotiable). Candidates should have 5+ years of experience in AI, machine learning, or data science roles.

Role Overview: The AI Customer Success Lead will leverage AI to enhance customer experience and improve internal efficiencies. Responsibilities include integrating AI technologies into customer success operations, developing AI-driven solutions, and collaborating across teams to translate AI insights into business value. The role also involves mentoring teams and driving commercial improvements through AI strategies.

Key Responsibilities

• Lead the integration of AI technologies into customer success operations.
• Develop and implement AI-driven solutions to proactively resolve customer inquiries.
• Define strategies for using AI to enhance internal efficiencies and streamline support processes.
• Collaborate with cross-functional teams to translate AI insights into business value.
• Mentor and lead a team focused on AI-driven customer success initiatives.
• Drive commercial improvement through AI-enhanced customer journey strategies.

Essential Qualifications

• Bachelor’s or Master’s degree in Computer Science, Data Science, Business Administration, or a related field. A PhD is a plus.
• 5+ years of experience in AI, machine learning, or data science roles, with a focus on customer success or support.
• Proven track record of operational improvements and cost reductions within a software organization.
• Experience in leading and mentoring AI-focused teams.

Skills and Knowledge

• Proficiency in Python, R, or Java.
• Deep understanding of machine learning, deep learning, and AI techniques.
• Experience with AI-driven customer support tools and frameworks.
• Knowledge of cloud computing platforms and MLOps practices.

Core Competencies

• Customer Centricity
• Engaged communication
• Organizational Governance
• Values and Ethics
• Personal Growth and Development
• Connecting & Collaborating
• Perseverance
• Results and Goal orientation
• Time management
• Quality mindset

Additional Competencies

• Growth Mindset
• Courageous
• Adaptability
• Decisiveness
• Stress Tolerance
• Resilience
• Emotional Maturity
• Accountability
• Inclusivity & Diversity mindset
• Energy

Leadership & Strategic Skills

• Problem-solving and analytical thinking
• Planning and organizing
• Innovative thinking
• Financial acumen
• Negotiation and persuasion
• Stakeholder management
• Judgment and decision-making
• Building and sustaining culture
• Industry & Business awareness
• Strategic leadership and operational excellence