UK Adoption and Deployment Manager

JR United Kingdom; Hemel Hempstead; Remote; GBP 50,000 - 60,000; Full time

Job summary

A healthcare technology startup is seeking a Deployment and Adoption Manager to lead the implementation of AI solutions within NHS networks. The role requires strong organizational skills and experience in technology adoption for efficient deployment, enhancing healthcare delivery across the UK.

Qualifications

• Experience with NHS healthcare sectors is crucial.
• Strong organisational skills essential.
• Familiarity with technology adoption in primary care.

Responsibilities

• Oversee deployment of Clinical Decision Support and Population Analytics platforms.
• Engage with clients pre- and post-deployment to ensure platform adoption.
• Coordinate documentation and manage contracts.

Skills

Organisational skills

Relationship management

NHS experience

Technology adoption

Change management knowledge

Tools

SalesForce

Job description

Role: Deployment and Adoption Manager (Digital Health, Full Time)

Location: Home Based

Company: Metadvice

Metadvice is a healthcare technology startup based in the UK and Switzerland. We harness the power of advanced data science and digital tools to help shape a future where people can lead longer, healthier lives.

We are at a pivotal stage in our growth journey, with exciting opportunities ahead. We’re seeking a capable and motivated individual to help deploy and support our innovative AI-driven solutions for primary healthcare providers—starting in the UK and expanding internationally.

The ideal candidate will have hands-on experience implementing technology solutions within the UK primary care sector, particularly the NHS, and will thrive in a dynamic, fast-paced startup environment.

Position: Deployment and Adoption Manager

Company: Metadvice Ltd.

Location: Flexible with travel required to central London, Brighton and Client Sites

Salary Range: £50,000 - £60,000 depending on experience

Start Date: ASAP

Reports into: UK Managing Director

Right to work: Established right to work in the UK required

Metadvice is seeking a Deployment and Adoption Manager to oversee the rollout of our Clinical Decision Support and Population Analytics platforms. The initial focus will be on implementation within NHS networks and practices, with plans to expand globally.

In this role, you will collaborate closely with Metadvice’s technical and commercial teams to lead implementation efforts, monitor progress, track key success metrics, and coordinate support as needed. Your goal will be to ensure a smooth, responsive, and customer-centric deployment experience.

You will also play a key role in driving continuous improvement—refining internal processes to enhance efficiency and maintain a strong focus on client needs as the company grows.

Key Skills and Experience:

• Strong organisational and planning skills
• Excellent relationship management abilities
• Experience working within the NHS or other healthcare organisations
• Familiarity with the technology landscape of UK primary care
• Knowledge of technology adoption and change management best practices

This is an exciting opportunity to shape the success of a high-impact healthcare technology solution in a fast-moving and collaborative startup environment.

Key Responsibilities:

• Deployment Management:
• Design and manage implementation projects to ensure successful deployment of Metadvice's technology solutions that deliver expected benefits.
• Plan and execute the technical deployment and integration of Metadvice-AI with Practice EHR systems.
• Partner with practice and third-party staff to configure and test Metadvice prior to clinical use.
• Monitor and report on project progress, identify issues, and proactively address them.
• Stakeholder Engagement:
• Work closely with technical and commercial teams to understand and prioritize client requirements.
• Serve as the primary contact for clients, providing updates and support.
• Engage with clients post-deployment to ensure full adoption and usage of the platform.
• Information Governance (IG):
• Support practices in NHS information management and risk processes (DCB60 and DPIA).
• Coordinate with the Data Protection Officer to address data privacy queries.
• Customer Support and Feedback:
• Provide ongoing support for technical or operational issues.
• Review support requests, triage, and escalate when necessary.
• Maintain training materials and compliance documents related to system use and training.
• Documentation and Contract Management:
• Keep records of client interactions, approvals, and project documentation.
• Ensure all contracts are signed and maintained.
• Act as the CRM (SalesForce) administrator.
• Technical Collaboration:
• Work with technical teams to ensure system setup and configuration within NHS practices.
• Relay technical requirements and customizations to development teams as needed.