UI Design Lead

JR United Kingdom; Maidstone; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading technology and services company, JR United Kingdom, is looking for a UI Designer to enhance customer interactions through innovative voice and chat solutions. In this role, you will utilize advanced technologies like LLMs and NLU to design user interfaces and assist in the development of self-service channels. Collaborate with various teams to ensure effectiveness in meeting business requirements while conducting usability testing to refine processes.

Qualifications

• Experience with AI technologies and conversational interfaces is beneficial.
• Ability to analyze business needs and support workflow analysis.

Responsibilities

• Design and maintain UIs for voicebots and chatbots.
• Analyze workflows and business needs with internal teams.
• Support usability testing activities.

Skills

Prompt engineering

NLU

Chat design

Usability testing

Job description

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We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

In this role, the UI Designer will be responsible to support voicebots and chatbots.

This position will act as a consultant providing technical guidance and process expertise on speech recognition, conversational technology, and AI.

In this role you will have to:

Use prompt engineering, LLMs, NLU, directed dialogue, DTMF, and chat to design, develop and maintain user interfaces and other supporting documentation for clients and their self-service channels.

Work with internal customers to analyze business needs and processes; assist with performing task and work flow analysis.

Build relationships with internal customers such as project managers, developers, and product managers, as well as external customers, to determine business requirements.

Assist with usability testing and other empirical user performance activities.

Develop and maintain knowledge and awareness of standard and evolving contact center metrics and technologies.