UI Design Lead

JR United Kingdom; Chelmsford; On-site; GBP 30,000 - 50,000; Full time

Job summary

Une entreprise de technologie mondiale recherche un UI Designer pour soutenir les voix et les chatbots. Ce rôle demande des compétences en ingénierie de prompt et compréhension des technologies conversationnelles. Vous travaillerez en étroite collaboration avec les clients internes pour analyser les besoins commerciaux et développer des interfaces utilisateur.

Qualifications

• Expérience pertinente dans le design d'interfaces utilisateur, en particulier pour les technologies de conversation.
• Capacités d'analyse des besoins commerciaux et de travail avec diverses parties prenantes.
• Connaissance des métriques et technologies des centres de contact.

Responsibilities

• Supporter les technologies de voix et de conversation pour concevoir et développer des interfaces.
• Analyser les besoins des affaires et aider à effectuer des analyses de flux de travail.
• Participer à des tests d'utilisabilité et à des évaluations de performances utilisateurs.

Skills

Prompt Engineering

NLU

Conversational Technology

UI Design

Job description

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We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

In this role, the UI Designer will be responsible to support voicebots and chatbots.

This position will act as a consultant providing technical guidance and process expertise on speech recognition, conversational technology, and AI.

In this role you will have to:

Use prompt engineering, LLMs, NLU, directed dialogue, DTMF, and chat to design, develop and maintain user interfaces and other supporting documentation for clients and their self-service channels.

Work with internal customers to analyze business needs and processes; assist with performing task and work flow analysis.

Build relationships with internal customers such as project managers, developers, and product managers, as well as external customers, to determine business requirements.

Assist with usability testing and other empirical user performance activities.

Develop and maintain knowledge and awareness of standard and evolving contact center metrics and technologies.