UCITS Fund Operations & Investor Servicing Associate

Cameron Kennedy; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Cameron Kennedy is seeking a capable associate for UCITS Fund Operations and Investor Servicing in London. The role is hybrid, permanent, and full-time, supporting day-to-day fund operations and strategic projects across Sales, Client Services, Marketing, Portfolio Operations, Compliance, Finance and Technology.

You will oversee onboarding, investor servicing workflows, and third-party distributor coordination, while ensuring accurate data, robust controls, and timely reporting across the fund

Qualifications

• A degree in Finance or Accounting is preferred.
• 5+ years in UCITS fund operations or investor servicing in asset management.
• Experience with UK/EMEA distributors, intermediaries and platforms.
• Strong relationships with Transfer Agents and Client Services teams.
• Familiarity with funds data files (Allfunds, FE fundinfo, EMT, EPT, TPT).
• Excellent attention to detail with ability to manage deadlines.

Responsibilities

• Oversee third-party distribution operations, including accruals and payments to distributors and platforms.
• Manage investor onboarding, account maintenance and dealing processes.
• Review investor rebate calculations and support Sales with investor engagement.
• Build relationships with UCITS service providers and monitor controls across providers.
• Review monthly/quarterly investor trade reporting and produce metrics.

Skills

UCITS operations

Investor servicing

Project management

Communication skills

Advanced Excel

Salesforce experience

Data/vendor knowledge

Education

Finance or Accounting degree

Tools

Salesforce

Job description

UCITS Fund Operations & Investor Servicing Associate

Location: London (Hybrid)

Type: Permanent, Full Time

About the company

Our client is a highly regarded global investment boutique managing global and emerging market equities for institutions, advisers and individuals worldwide. It is majority employee-owned, runs well over $100bn in client assets, and is known for independent thinking, a strong culture and a real focus on client outcomes.

The role

This is a broad, hands-on role in the London UCITS team. You’ll help shape and run investor operations and servicing across the firm’s UCITS fund range. You’ll work closely with Sales, Client Services, Marketing, Portfolio Operations, Compliance, Finance and Technology, and support the Fund Operations Director on day-to-day fund operations and wider strategic projects.

Key responsibilities

Third-party distribution

• Manage commission, platform, sub-TA and rebate accruals and payments for third-party distributors, agents and platforms
• Review the operational side of distributor and platform agreements with Sales
• Investigate anomalies, making sure invoices match the Transfer Agency register and nothing is double-counted
• Complete fund data templates for platforms, distributors and data vendors accurately and on time
• Act as subject-matter expert on UCITS intermediary projects

Investor experience

• Oversee investor onboarding, account maintenance and dealing processes
• Monitor Salesforce cases so investor requests are handled quickly and accurately
• Review investor rebate calculations
• Support Sales with investor engagement

Fund operations and oversight

• Build strong relationships with UCITS service providers: ManCo, administrator, TA, depositary and data providers
• Identify gaps and put controls in place across service providers and internal teams
• Review monthly and quarterly investor trade reporting, and produce metrics and exception reports
• Report UCITS revenue and expenses, including forecasts, to Corporate Finance
• Help deliver new funds, share classes and pricing changes

What you’ll bring

• A degree, ideally in Finance or Accounting
• 5+ years in UCITS fund operations or investor servicing in asset management
• Experience in the wholesale channel with UK and EMEA distributors, intermediaries and platforms
• Strong working relationships with Transfer Agents and Client Services teams
• Knowledge of industry data files such as Allfunds, openfunds (FE fundinfo), EMT, EPT and TPT
• Excellent attention to detail and the ability to manage competing deadlines
• A process-improvement mindset: standardisation, automation and controls
• Strong communication and project management skills
• Advanced Excel. Salesforce experience is a plus
• Flexibility to join meetings across global time zones