Turkish Global Customer Service Specialist

TikTok; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

TikTok is seeking a Global Customer Service Representative to support the Turkish community. You will handle inquiries, resolve issues, and ensure high-quality service while working with a cross-functional team in a fast-paced live traffic ecosystem.

Ideal candidates have a BA/BS degree, at least two years in customer service, and fluency in Turkish. Experience with live-streaming platforms is a plus; Microsoft Word/Excel skills are welcome.

Qualifications

• BA/BS degree or equivalent practical experience.
• Proficiency in Turkish is essential.
• Requires a minimum of 2 years' experience in a customer service environment.

Responsibilities

• Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams.
• Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.
• Promptly escape critical/high-risk cases to the appropriate authority.
• Coordinate with other teams/departments to resolve customer issues, follow-up, and close loop to all escalations.
• Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience.
• Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations.
• Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
• Support ad-hoc projects and initiatives per business needs.

Skills

Turkish language

Customer service

Problem solving

CRM usage

Education

BA/BS degree

Tools

CRM tool

Microsoft Word

Microsoft Excel

Job description

TikTok is seeking a Global Customer Service Representative to support the Turkish community. You will handle inquiries, resolve issues, and ensure high-quality service while working with a cross-functional team in a fast-paced live traffic ecosystem.

Ideal candidates have a BA/BS degree, at least two years in customer service, and fluency in Turkish. Experience with live-streaming platforms is a plus; Microsoft Word/Excel skills are welcome.