Truster Triage Assessor

WMJobs; Tipton; On-site; GBP 27,000 - 31,000; Full time

Job summary

Sandwell Metropolitan Borough Council is seeking a Trusted Triage Assessor to assess adults in their homes and arrange appropriate low-level equipment and daily living aids. You will deliver, fit and maintain equipment, provide demonstrations on safe use and keep accurate records to support wellbeing.

The role involves risk assessments, referrals, and collaborating with health and social care partners to improve independence and outcomes for residents.

Qualifications

• Experience working with vulnerable adults.
• Experience within a repair, maintenance, installation or equipment-related environment.
• Literacy Level 2 qualification (or equivalent).
• Full UK driving licence and ability to drive a long wheel based vehicle.

Responsibilities

• Assessing the needs of adults and identifying appropriate low-level daily living aids and equipment.
• Delivering, fitting and maintaining equipment in customers' homes.
• Providing instruction, guidance and practical demonstrations to ensure equipment is used safely and effectively.
• Carrying out risk assessments and maintaining accurate case records and documentation.
• Making referrals and signposting individuals to other services and agencies where appropriate.
• Promoting the use of assistive technology and equipment solutions that maximise independence.
• Ensuring equipment is collected and recycled when no longer required.
• Working closely with health, social care and community partners to achieve positive outcomes for residents.

Skills

Vulnerable adults experience

Communication skills

IT/record-keeping skills

Full UK driving licence

Education

Literacy Level 2 qualification

Job description

Sandwell Metropolitan Borough Council,

Job Title: Truster Triage Assessor

Grade/Salary: Band D, SCP 9-17: £27,254- £31,022 per annum

Contract Type: Permanent

Hours: 37 hours per week (service operates 7 days a week, including Bank Holidays). Successful candidates will work on a rota basis, including one weekend every six weeks.

Location: Joint Prevention Stores, Dolton Way, Tipton DY4 9AL

Supporting Independence Through Assessment, Advice and Equipment Provision

Do you have experience working with vulnerable adults and a passion for helping people maintain their independence?

We are looking for a compassionate and motivated Trusted Triage Assessor to join our Joint Equipment Stores team. This rewarding role combines assessment, customer-focused support and the delivery of low-level daily living aids to help people remain safe, independent and confident in their own homes.

About The Role

As a Trusted Triage Assessor, you will undertake assessments with adults to identify their needs and provide or recommend appropriate low-level equipment and daily living aids.

You will work directly with residents in their homes, providing practical solutions that improve wellbeing and prevent or delay the need for more intensive services.

Key Responsibilities

• Assessing the needs of adults and identifying appropriate low-level daily living aids and equipment.
• Delivering, fitting and maintaining equipment in customers' homes.
• Providing instruction, guidance and practical demonstrations to ensure equipment is used safely and effectively.
• Carrying out risk assessments and maintaining accurate case records and documentation.
• Making referrals and signposting individuals to other services and agencies where appropriate.
• Promoting the use of assistive technology and equipment solutions that maximise independence.
• Ensuring equipment is collected and recycled when no longer required.
• Working closely with health, social care and community partners to achieve positive outcomes for residents.

About You

We are seeking an individual who is committed to excellent customer service and improving the lives of vulnerable adults.

Essential Requirements

• Experience working with vulnerable adults.
• Experience within a repair, maintenance, installation or equipment-related environment.
• Literacy Level 2 qualification (or equivalent).
• Full UK driving licence and ability to drive a long wheel based vehicle.
• Strong communication and interpersonal skills.
• Good IT and record-keeping skills.
• Knowledge of safeguarding, customer care and safe working practices.
• Ability to manage a varied workload and work independently as well as part of a team.

We Are Looking For Someone Who Is:

Empathetic and customer-focused. Practical and solution-oriented. Organised and able to prioritise competing demands. Committed to maintaining dignity, privacy and independence for the people they support. Passionate about achieving positive outcomes for local residents.

Why Join Us?

This is an opportunity to make a meaningful difference every day. By assessing needs and providing the right equipment at the right time, you will help people remain independent, reduce risks and improve their quality of life.

You'll be joining a service built around the values of:

• One Team - working together to achieve great results.
• Customer Focused - putting residents at the heart of everything we do.
• Inclusive - valuing diversity and treating everyone with respect.
• Ambitious - continually striving for improvement.
• Accountable - delivering on our commitments.

Additional Information

Enhanced DBS with Children's and Adults Barring List Check required.

The role involves assessment visits, equipment delivery, manual handling, driving duties and lone working.