Trusted Banking Advisor: Build Lasting Relationships

Metro Bank; Reading; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Industry-leading training

Competitive salary

Discretionary annual bonus

Comprehensive benefits package

Inclusive, supportive environment

Job summary

Metro Bank is seeking a customer service-focused role in Reading to build meaningful relationships and deliver personalised banking support. You will engage customers, understand their needs, and provide solutions that foster confidence in financial decisions.

You'll drive exceptional experiences, collaborate with colleagues, and grow into a trusted banking professional. The role emphasizes risk awareness, empathy, and continuous learning in a supportive, inclusive environment.

Qualifications

• What you will need: A passion for creating great customer experiences and building lasting relationships.
• Experience in a customer-facing environment where service experience was measured.
• Natural curiosity and confidence to engage customers in meaningful conversations.
• Strong communication and listening skills, with the ability to build rapport quickly.
• A proactive and solution-focused mindset.
• The ability to identify opportunities whilst always doing what's right for the customer.
• Personal ownership and accountability for delivering great customer and business outcomes.
• Confidence using technology and digital tools to support customers effectively.
• Empathy, resilience and professionalism when managing a variety of customer situations.
• The ambition to learn, grow and build a long-term career.
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Responsibilities

• Building meaningful relationships with customers through engaging and insightful conversations.
• Understanding customers’ needs, ambitions and circumstances to provide personalised support, guidance and solutions.
• Delivering exceptional experiences that build trust, loyalty and long-term customer relationships.
• Creating opportunities to deepen customer relationships by identifying ways Metro Bank can support them now and in the future.
• Taking ownership of customer queries and concerns, ensuring customers receive the right support from first contact through to resolution.
• Supporting customers in vulnerable circumstances with empathy, care and understanding.
• Working collaboratively with colleagues to contribute to store performance, customer advocacy and business growth.
• Continuously developing your knowledge, expertise and confidence to become a trusted banking professional.

Skills

Customer passion

Curiosity

Communication skills

Active listening

Proactive problem-solving

Ownership & accountability

Tech competence

Empathy

Growth mindset

Risk awareness

Team collaboration

Job description

Metro Bank is seeking a customer service-focused role in Reading to build meaningful relationships and deliver personalised banking support. You will engage customers, understand their needs, and provide solutions that foster confidence in financial decisions.

You'll drive exceptional experiences, collaborate with colleagues, and grow into a trusted banking professional. The role emphasizes risk awareness, empathy, and continuous learning in a supportive, inclusive environment.