Trust Medical Secretary - Cardiology | Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare provider in Norfolk is looking for a Trust Medical Secretary who will provide essential administrative and secretarial support to clinical teams. You will ensure smooth operations of patient care pathways while managing communications and coordinating appointments. This role requires excellent skills in organization, discretion, and the ability to work both independently and as part of a team. The position offers flexible working hours, professional development opportunities, and comprehensive support services.

Benefits

Flexible working hours

Discounted gym memberships

Excellent pension scheme

Career development support

Free park and ride service

Qualifications

• Experience in a healthcare setting is preferred.
• Ability to manage sensitive patient information.
• Capable of audio typing and digital editing.

Responsibilities

• Provide administrative support to consultants and clinical teams.
• Manage communications and coordinate appointments.
• Maintain accurate records and uphold data protection standards.

Skills

Organisational skills

Discretion

Communication

Data management

Tools

PAS

Job description

Our Cardiology services are some of the most advanced in the country, covering a range of services including our acute cardiology ward, angiography suite and our coronary care unit, which is the PPCI Centre for Norfolk. In addition to this we are the Norfolk Heart Attack Centre.

Who we’re looking for?

As a Trust Medical Secretary, you will provide vital administrative and secretarial support to consultants and their clinical teams, ensuring the smooth operation of patient care pathways. Acting as a key liaison between healthcare professionals, patients, and external agencies, you’ll manage communications, coordinate appointments, audio typing and digital editing, preparing agendas, taking minutes, maintain accurate records, and uphold data protection standards. This role demands excellent organisational skills, discretion, and the ability to work both independently and collaboratively in a fast‑paced healthcare environment.

What We Offer?

• Opportunities to innovate in your role and manage projects from start to finish
• Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich
• Opportunities to further your education, and branch out within the Trust or the wider NHS

Key Responsibilities:

• Act as a central point of contact between consultants, patients, GPs, hospital staff, and external agencies
• Provide comprehensive secretarial support including audio/digital transcription and correspondence management
• Manage patient pathways, appointments, referrals, and waiting lists in line with Trust policies
• Handle sensitive patient communications with empathy and professionalism
• Maintain accurate records and databases using PAS and other systems
• Coordinate diaries, meetings, leave schedules, and clinic arrangements
• Support departmental audits and assist with training new staff or apprentices
• Uphold confidentiality and data protection standards at all times

This role requires a flexible, proactive individual who thrives in a fast‑paced environment and embodies our PRIDE values: People focused, Respect, Integrity, Dedication, and Excellence.

Interview date: 19th December 2025

Benefits and Supporting Services:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream – access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24‑hours confidential counselling support
• On‑site Nursery at NNUH Colney Lane
• On‑site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

• Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required.
• Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non‑routine correspondence independently.
• Assist patients and their Carers by arranging translation/interpretation facilities.
• Demonstrate and maintain knowledge and understanding of Trust RTT policy.
• Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
• Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy.
• Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required.
• Adding patients to waiting lists as requested taking into account the urgency of the case and the patient’s preference.
• Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required.
• Support meetings with minute taking as necessary.
• Maintain diaries as appropriate.

Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

This advert closes on Friday 12 Dec 2025.