Trip Support Coordinator

Destinytravel; Remote; GBP 40,000 - 60,000; Full time

Job summary

A travel agency is seeking a Trip Support Coordinator to assist travelers from planning through their return home. The role involves responding to inquiries, managing itinerary changes, and providing destination guidance. Candidates should have excellent communication skills, a passion for travel, and some customer service experience. This fully remote position offers flexible scheduling and travel perks, combining the joy of travel with professional growth.

Benefits

Flexible scheduling

Access to travel perks

Ongoing training

Qualifications

• Experience in customer service; travel or hospitality preferred.
• Capable of managing itinerary changes and travel-related queries.
• Ability to follow up and gather feedback from travelers.

Responsibilities

• Respond professionally to inquiries via email, phone, and messaging apps.
• Assist clients with travel details and changes.
• Provide accurate destination information and documentation guidance.
• Follow up on travel arrangements before and after trips.
• Resolve customer concerns with empathy and respect.

Skills

Excellent written and verbal communication skills

Customer service experience

Attention to detail

Strong organizational habits

Comfortable learning new digital tools

Genuine passion for travel

Job description

As a Trip Support Coordinator, you will play an important role in guiding travelers from the moment they begin planning to the moment they return home. Your purpose is to make each experience smooth, enjoyable, and stress‑free by assisting with arrangements, answering questions, providing updates, and helping clients feel prepared every step of the way. You will work closely with travelers to understand their preferences and offer options that fit their needs.

At Destiny&Co, we value personalized service and take pride in helping travelers create meaningful memories through carefully organized vacations.

Key Responsibilities

• Respond to inquiries through email, phone, and messaging apps with professionalism and clarity.
• Assist clients with itinerary changes, cancellations, and travel‑related questions.
• Provide accurate destination information, requirements, and documentation guidance.
• Confirm travel details, follow up before and after trips, and gather feedback.
• Resolve concerns with empathy, respect, and timely communication.

Benefits

• Fully remote work with flexible scheduling.
• Access to travel perks and industry‑exclusive discounts.
• Supportive team with ongoing training.
• Opportunity to build strong traveler relationships.

What We’re Looking For

• Excellent written and verbal communication skills.
• Customer service experience—travel or hospitality preferred but not required.
• Attention to detail and strong organizational habits.
• Comfortable learning new digital tools and systems.
• Genuine passion for travel and helping others.