Trilingual Speaking Sales & Customer Service Advisor

South West Recruitment; London; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment company is seeking a Sales & Customer Service Agent fluent in both French and Spanish. You will handle customer communications through various channels, ensuring excellent service and support. Alongside a starting pay of £13.25 per hour, there is an uncapped commission structure and opportunities for career progression within a vibrant work environment.

Benefits

50% discount with More bus

Pension Scheme

Eye test vouchers and discounts

Corporate gym membership discount

Recognition and reward schemes

Qualifications

• Ability to communicate and empathise.
• Confident and professional manner.
• Willingness to help customers.

Responsibilities

• Responding to emails and calls in French and Spanish.
• Dealing with customer queries on the system.
• Delivering customer service excellence.

Skills

Sales Experience

Time Management

Customer Service

Job description

Job Description

We are recruiting for a Sales & Customer Service Agent to speak both French and Spanish.

**These positions are Hybrid for London and surrounding areas**

Main Purpose of role:

• Responding to French and Spanish emails and answering calls in both languages.
• Handling customer queries on our system and translating replies between French and Spanish.
• Delivering excellent customer service in all interactions, both over the phone and in writing, in French and Spanish.
• Communicating directly with customers via phone, email, social media, and live web chat.
• Managing customer inquiries and updating customer details (address, payment methods).

The Multilingual Consultant will report to the French and Spanish Team Leader.

You should have:

• Excellent communication and empathy skills.
• A confident and professional manner.
• A genuine willingness to help customers resolve their challenges.
• A positive attitude and enthusiasm for your work!

Salary: £13.25 per hour plus benefits.

Commission: Uncapped monthly commission based on sales, with on-target earnings of approximately £5,000 per annum.

Progression: Opportunities to advance to roles such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive, and Team Manager.

Hours: 40 hours per week, between 8 am and 7 pm Monday to Friday, and 8 am to 6 pm on Saturday.

• IIP Accredited Employer
• Fun and sociable team environment
• 50% discount on monthly and quarterly bus tickets with More bus
• Pension scheme with Standard Life
• Eye test vouchers and discounts
• Discounted Anytime Fitness gym membership (24-hour gyms worldwide)
• Involvement in local charities and fundraising
• Campaign-specific benefits, discounts, incentives, and prizes
• Recommend a Friend scheme with a reward of £1,000
• Opportunities for apprenticeships and career development
• Recognition and reward schemes, including Love to Shop vouchers

To apply: Please submit your CV. We will contact suitable candidates in due course.