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Trial Vendor Senior Manager (TVSM)

Novartis

London

Hybrid

GBP 60,000 - 100,000

Full time

12 days ago

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Job summary

An innovative firm is seeking a Trial Vendor Senior Manager to lead vendor operations in clinical trials. This hybrid role requires collaboration with study teams and vendor partners to ensure compliance with timelines and quality standards. You will oversee vendor management, control costs, and optimize study start-up processes, making a significant impact on global clinical trials. Join a mission-driven organization focused on transforming healthcare and making a difference in patients' lives. If you have a passion for clinical operations and vendor management, this is an exciting opportunity to advance your career.

Benefits

Health insurance
Retirement plan
Flexible working hours
Professional development
Employee assistance program

Qualifications

  • 3+ years of experience in clinical operations and vendor management.
  • Strong knowledge of GxP and ICH regulations.
  • Fluent in English with excellent communication skills.

Responsibilities

  • Oversee vendor-related operational trial deliverables and ensure compliance.
  • Collaborate with study team leads and manage vendor activities post-study start-up.
  • Control vendor costs and ensure service excellence.

Skills

Clinical operations
Vendor management
GxP regulations
ICH regulations
Problem-solving
Negotiation
Communication
Interpersonal skills
Project management
Cross-functional teamwork

Education

Bachelor's degree or equivalent
Advanced degree preferred

Tools

UVP
Clinical Insights
eCOA systems
IRT systems

Job description

Join to apply for the Trial Vendor Senior Manager (TVSM) role at Novartis

Summary
When we put our heads together, we can do brilliant work. And when we do brilliant work, we can achieve remarkable things for patients as we positively transform healthcare.

We are currently looking for a Trial Vendor Senior Manager to join our team in London.
This position is hybrid, requiring 12 days a month at our White City offices.
The main purpose of this role is to oversee all vendor-related operational trial deliverables, ensuring they meet timelines, budget, quality, and compliance standards. You will collaborate with the Vendor Start-up Manager (VSM) for category-specific responsibilities and manage activities post-Study Start-up in the absence of a VSM.
As a core member of the Clinical Trial Team (CTT), you will independently manage vendor aspects of global clinical trials, ensuring study objectives are met within schedule, budget, and quality standards. You will be responsible for vendor service delivery at the study level, collaborating closely with the VSM on services such as central labs, eCOA/ePRO, IRT, diagnostics, and patient recruitment, leveraging your expertise to ensure timely study start-up. Additionally, you will proactively manage risks and implement global vendor strategies.

About The Role
Key responsibilities:
  1. Collaborate with study team leads during the study lifecycle.
  2. Review vendor-related protocol sections during protocol development.
  3. Work with the Vendor Start-up Manager on Study Specification Worksheets (SSW) for bid processes or lead this if no VSM is assigned.
  4. Manage interfaces with vendors in cooperation with vendor partner functions.
  5. Review quotes/proposals with procurement, support contract negotiations as needed.
  6. Contribute to vendor contract amendments.
  7. Control vendor costs, review budgets, reconcile invoices, and close POs.
  8. Ensure vendor service excellence and adherence to quality standards.
  9. Manage vendor activities after study start-up and categories not covered by VSMs.
  10. Coordinate vendor kick-off meetings for categories not supported by VSMs and attend VSM-supported category meetings.
  11. Optimize study start-up processes, manage vendor activities for go-live.
  12. Perform UAT for eCOA and IRT systems.
  13. Monitor site activation, compile documentation, and address issues.
  14. Create vendor-related risk maps and contingency plans.
  15. Manage system and portal user access, maintain logs.
  16. Use tools like UVP and Clinical Insights for vendor management and site readiness.
  17. Plan and track supply logistics.
  18. Review vendor cycle times and act as escalation point for queries.
  19. Follow up on vendor risks and issues across countries and hubs.
  20. Document issues and implement corrective actions.
Essential Requirements
  • Bachelor's degree or equivalent; advanced degree preferred.
  • Fluent in English (oral and written).
  • At least 3 years of experience in clinical operations and vendor management.
  • Strong knowledge of GxP, ICH regulations, and clinical trial design.
  • Experience with UAT for eCOA and IRT systems.
  • Proven skills in site collaboration, vendor contracting, and outsourcing.
  • Results-oriented with the ability to complete projects on time.
  • Ability to work in cross-functional, matrixed teams.
  • Excellent influencing, negotiation, communication, and problem-solving skills.
  • Decisiveness and responsibility-taking ability.
  • Strong interpersonal and networking skills.
Why Novartis?

Our purpose is to reimagine medicine to improve and extend lives. Join us to be part of this mission! Learn more: https://www.novartis.com/about/strategy/people-and-culture

Benefits and rewards details are available in the Novartis Life Handbook: https://www.novartis.com/careers/benefits-rewards

We are committed to diversity and inclusion, building an inclusive environment that reflects the communities we serve.

Join our Talent Network to stay connected: https://talentnetwork.novartis.com/network

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