Triage Care Worker

Home Support Matters; Great Yarmouth; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Onboarding bonus

Flexible shifts

Paid induction

Uniform & PPE

Company mobile

Refer-a-Friend bonus

Blue Light Card

Mental health support

Career development

Job summary

Home Support Matters in Great Yarmouth is seeking a Triage Care Worker to join during peak demand periods. You will assess needs quickly, provide short‑term care, and guide new customers from day one of their journey with HSM.

You’ll build rapport with customers and families, identify safeguarding risks, and maintain accurate, regulator‑compliant documentation. A Full UK driving licence and access to your own vehicle are essential for travel between sites.

Qualifications

• Strong experience in care or support roles.
• Confidence in assessing needs and making informed decisions.
• Excellent communication and calm under pressure.
• Solid understanding of safeguarding and risk.
• A proactive, organised and professional approach.
• A Full UK Driving Licence and access to own vehicle with business insurance.

Responsibilities

• Providing short‑term care and support, focusing on new customer integration.
• Building strong rapport with customers and their families from the outset.
• Identifying risks, safeguarding concerns and any required interventions.
• Communicating clearly with branch teams, field care supervisors and other professionals.
• Ensuring accurate, timely documentation that meets regulatory standards.
• Representing Home Support Matters with professionalism, empathy and expertise.

Skills

Care experience

Decision making

Communication

Safeguarding

Organised

Driving licence

Job description

Home Support Matters - Triage Care Worker

Are you an experienced and confident care professional who can make quick, effective decisions? We’re seeking skilled and compassionate care workers to join our team, delivering high-quality care during peak demand periods.

What You’ll Do

Play a critical role in supporting new customers integration, ensuring excellent standards of care from day one of a customer’s journey with HSM.

Your responsibilities will include:

• Providing short‑term care and support, focusing on new customer integration.
• Building strong rapport with customers and their families from the outset.
• Identifying risks, safeguarding concerns and any required interventions.
• Communicating clearly with branch teams, field care supervisors and other professionals.
• Ensuring accurate, timely documentation that meets regulatory standards.
• Representing Home Support Matters with professionalism, empathy and expertise.

What You’ll Bring

• Strong experience in care or support roles.
• Confidence in assessing needs and making informed decisions.
• Excellent communication and calm under pressure.
• Solid understanding of safeguarding and risk.
• A proactive, organised and professional approach.
• A Full UK Driving Licence and access to own vehicle with business insurance.

Minimum availability must include:

07:00 - 13:30 AND/OR 16:00 - 22:00

With a requirement to work every other weekend or every saturday/every sunday.

Why Join Us?

• £100 onboarding bonus (paid upon completion of first 100hrs of field-based care work)
• Flexible Working Options
  Choose shifts that suit your lifestyle – zero-hours, guaranteed hours, or block shift contracts
• Full Training & Paid Induction
• 6 days paid induction at our Beccles branch
• Shadow shifts with experienced carers
• Earn your Care Certificate & NVQs – fully funded

Extra Perks Just for You

• Paid holiday
• Free uniform & full PPE
• Company mobile phone
• Refer-a-Friend bonus (£100 – T&Cs apply)
• Blue Light Card– enjoy discounts for you & your family
• Your Care GP Online Services
• 24/7 support via Norfolk Support Line
• Access to workplace mental health first aiders
• Supportive team culture.
• Ongoing training including PBS.
• Opportunity to develop your career in care